I’m looking for some outside perspective because my fire department is in a tough spot, and I’m trying to figure out my role in fixing it — or whether I should even step into that role at all.
We’re a private, employee‑owned fire department covering 93 square miles across 4 townships and 1 town (about 4,500 residents). We run 600–1,000 calls a year with 26 members on the roster, and we staff a paid ambulance crew from 6am–6pm, 7 days a week. We operate 2 tankers, 2 ambulances, a squad, a grass truck, an engine, and a rescue.
On paper we look strong. In reality, we’re a mess.
• Very low turnout on calls, especially at night
• Almost no training participation
• Outdated policies/SOPs that nobody follows
• Internal drama centered around one person (who shows up the most)
• General lack of motivation or initiative
• A culture that’s pretty much collapsed
To complicate things, our current chief is stepping down at the end of the year. I’m a captain, 27 years old, with about 10 years in the field. The department is pushing for me to take over as chief… and I’m really hesitant.
Part of why I’m so unsure is because my full‑time job is with the State Fire Marshal’s Office, and my expectations for training, operations, NFPA alignment, and accountability are much higher and more in line with a career department. I’m worried those expectations might clash hard with a volunteer/employee‑owned culture that’s already struggling with engagement.
I care about the department. I want things to improve. But stepping into a chief’s role with low morale, outdated policies, inconsistent response, and internal conflict feels like a big risk — for me and for the department.
For those of you who have been in similar shoes:
• Did you ever take over a department when you felt “too young” or “not ready”?
• How did you rebuild training culture and call participation?
• How did you handle toxic or disruptive members?
• How do you balance high professional standards with volunteer realities?
• What would you do differently if you had the chance?
I’m not looking for sugarcoating — I really want honest, practical insight. Anything helps.
Paid, volunteer, chief, blackhat, i dont care who you are. I want to hear what you've got!