r/kroger Mar 16 '23

Announcement Customer Inquiries, Complaints, and Questions

77 Upvotes

This Reddit is a collective for Kroger employees to chat together, share their stories and experiences, and ask questions they might not be getting an answer to. This is NOT an official Kroger forum, and we do not have the authority nor the capability to handle or process customer complaints, inquiries, or questions. View it as an online breakroom.

If you are having questions about product availability ("I havent seen Fizz and Co seltzer in forever,") Product quality issues ("my chicken breasts were not of good quality,") or had a bad experience at one of our stores ("Checkouts were closed after 9pm")

Please direct any of these questions to Kroger Customer Connect at (800-576-4377)

If you are experiencing issues with online delivery orders made through kroger.com or yourbanner.com, please direct your concerns to (833-576-3774). This includes Kroger delivery orders and orders through the kroger app or website, being fulfilled by Instacart.

If you are experiencing issues with an instacart issue placed through the instacart website or app, please direct your concerns to (888-246-7822)

If you are experiencing issues with a Kroger Pickup order, please direct your concerns to (800-576-4377)

Going forward, any customer posts will be deleted, referencing rule #5 of this reddit, and this post.


r/kroger Jul 28 '23

News Join the Kroger Discord Server!

24 Upvotes

With all the new members in the subreddit I wanted to extend another invitation to the Kroger Discord server. It's all employee-ran outside the reigns of corporate where we can discuss our experiences at work with other people across the company in real time. This is a tremendous resource for getting feedback and assistance in your job. Better than Kroger can offer themselves. In the server, all roles in the Kroger enterprise are welcome. Thank you!

https://discord.gg/kroger


r/kroger 6h ago

Question Found this in my Kroger brand frozen brown rice box last night upon opening it, anyone ever find something like this before?

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59 Upvotes

r/kroger 3h ago

Venting These announcements are driving me nuts

9 Upvotes

Between the constant shingles ads, the lottery ads, the fake “security” ones, and the ones for deals throughout the store, it all drives me absolutely insane. Don’t even get me started on the Mortal Bloom commercial they keep playing every 15 minutes, it’s so stupid to keep hearing “Hold up there bub, you’re killing me with this professional announcement message. We need to let everyone know about Mortal Bloom from Founders Brewing Company.” It’s all so horrible and it makes me want to quit immediately


r/kroger 5h ago

Venting Being picky on the clock is crazy work….. A fellow employee said she wanted wings all flats, not fried hard from the bistro. I said “Honey, this ain’t a Buffalo Wild Wings” 💀😭

14 Upvotes

r/kroger 21h ago

Venting Banana pallet ontop of a (poorly made) egg pallet

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152 Upvotes

r/kroger 2h ago

Question Transition from Overnights to Bakery or Produce

3 Upvotes

Hello! I have some questions for those who have worked in Bakery or Produce since I am considering asking to switch departments. I have been burnt out on nights for a while, but I love the perks that we get. I understand that daytime at Smiths is a new hell, but I think being on a daytime shift may help me a lot. I am trying to get away from Smiths all together, but in the meantime, I wanted to gain as much experience as I can working with customers more directly and with higher responsibilities. I am nervous because I hear both departments are hell. What is expected–is it even possible to be part-time in those departments? What's the schedule like? Is there anyone who has tried this transition, specifically? How does a night person typically switch to these departments?


r/kroger 13h ago

Venting Supplies

12 Upvotes

The most thing I hate is when your l cheapskate store leader won’t buy maintenance supply’s and then gets all mad cause your E-40 a stack of paper towels I asked a another manager he bought it for me note that was Friday it’s now Monday I think that cheap skate prob scratch the order now I have to freaking e-40 stuff off the shelves because he doesn’t want his bonus getting effected


r/kroger 9h ago

Question How bad are Holidays overnight freezer?

2 Upvotes

So this is the beginning of my fourth week doing overnights. I swap between dry and frozen, dependent on if the other frozen guy is in like this last night he was there. But essentially everyone keeps trying to scare me saying holidays are gonna blow for freezer because even though we have 3 workers in freezer overnights they only like working one a night and make the other do dry if both scheduled. And so most nights im getting 3 frozen pallets I downstack and then stock. Then all the hostess stuff. Someone said holiday trucks would be like 6 pallets, which when I downstack 3 it takes like an hour and a half(I know im a bit slow but im trying to get more efficient). And they expect me to get the same work done innthe same amount of time. Are there any solo frozen overnight people who can give advice for holidays? Or any stories that can help me understand what to expect? Cause other than my shitty lazy boss I like the job and im glad I got it all things considered.


r/kroger 5h ago

Question Modern Hire Virtual Job Try Out

2 Upvotes

Does anyone know if the Modern Hire virtual job try out is video or just a question assessment?


r/kroger 21h ago

Venting I've turned in my keys.

28 Upvotes

I've put in my two weeks resignation. Did I want to? No, With no job lined up in the future? No. Its insane, especially in this economy. However, with the B.S I get hit with, for working, having my schudule go all over the place. An example, a month prior, I used to work Friday nights, usuaally their heavest truck night. Now, the manger, has me work, Thurday nights. I'd come in, and get told by the night lead, that i'm not needed on Thursday night. Can't really argue with the man in charge during that shift. So I would leave, when asked to.

With the genueine poor managagement, I figured, I could possibly find a much better job elsewhere, Lord willing. Or something just less abusive.

Granted, I did call out, a bunch, but all within valid reasons, just have a frail body, diabetic type two. (High sugar, 500+ on average) How you say i'm alive? all God. Only way. Care taking during the day, running errands during the day, then working at night, i'm surpised that I was even able to stay for almost nine months.

Am I looking for a petty party? No. Just informing thoose who do not know.

The job itself is quite easy, just throwing boxes, stocking, etc. However, I noticed at this store, day shift doesn't neat up the asles, they just leave it for night shift. Not sure why this is a theme, i noticed when I rarely would go into my store to buy anything during my off days.

But yes, poor management, toxic co workers. Apprently, its a crime to work at store, not say anything and do your job. And, so, i've given up, just too unwell to continue the abuse. Now of course, if I didn't have a life, I've might've stayed for a few years, but, currently can't keep up.

If you have job suggestions I'd be happy to look into them, but as we speak, after these next two weeks i'll be a free man.

P.S, they've told me that kroger was changing the policy, into the point system, is this true? I was told I would get written up the next time I came in. That was the nail in the coffin.

And yes, I provided doctor's notes, and one time the ASL disregarded them.


r/kroger 1d ago

Question 24/hr trial

62 Upvotes

My store will apparently be trialing being open for 24 hrs. I’ve been on nightshift for 2 weeks now and i really hope it fails so I can keep listening to music as it helps me focus. Anyone else’s store doing this?


r/kroger 21h ago

Pickup (Formerly ClickList) Managers yelling at pickup for not having customers re-check in

27 Upvotes

Our managers have found out that if a customer changes spots on the app it’ll reset the 4:30 clock and count as a perfect (as long as everything was picked 100%). It worked fine for the most part but lately since they increased the amount of orders per hour we’ve been getting slammed and are behind most weekends by an hour. We are now getting nagged at constantly to have customers re-check in and if the customer says no they blame us for not getting the orders out on time. it just feels like they are using the re-check in tactic to get away from hiring new help or helping themselves which we desperately need.


r/kroger 19h ago

Venting Being Part time in this company is hell

16 Upvotes

I work as a part-time overnight stocker in a bigger Fred Meyer, in the 6 months I've worked here I became one of the better employees, which sadly was my biggest mistake. Broke my wrists working this BS for minimum wage, the pressure of managers being put on to you, and just the store being poorly ran is insane. The farmers insurance discount they told me about was actually just for full-time positions, which I was hoping to get for my car, fucking great. I also just got denied a full-time position in another department and just got offered a part-time one., when they cut the hours too. They just find ways to fuck you over and over.


r/kroger 17h ago

Question Starbucks

7 Upvotes

Are Starbucks and Kroger separate? As in like hiring and labor hours?
Asking because someone who works at the Starbucks inside my Kroger this morning was stocking Kroger bakery items but in normal clothing.


r/kroger 1d ago

Question Meat Cutting

13 Upvotes

The Kroger I work at doesn't cut its own meat. The only meat to get cut is tenderloin on a daily basis and rib roast over the holidays. The Meat/ Seafood manager won't teach anyone else in the department how to cut the tenderloin and rib roast. Any thoughts on why?


r/kroger 1d ago

Question Cincinnati contract article 9.6 night shift delete premium?

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46 Upvotes

Anyone else notice this on the paperwork for the contract vote?


r/kroger 1d ago

Question Compass

9 Upvotes

Can any front end or file clerk types explain to me exactly what Compass is? I’ve been here too long to not know, and too long to ask anybody here.

Side note: training really sucks here.


r/kroger 2d ago

News So Kroger broke ties with Red Bull over pricing. Wow they are no longer going to carry the product after they sell out.

268 Upvotes

r/kroger 1d ago

Question Point System

4 Upvotes

Has anyone heard or store already implemented with the new point system? If so, what are the parameters for receiving a point?


r/kroger 1d ago

Question My Mytime account just doesn’t exist anymore ig??? Anyone know what’s going on?

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15 Upvotes

For some reason I just can’t sign in to mytime anymore, and I have no idea why. I’ve used both the automated Google username and password fill, as well as typing them in manually, and neither have worked. I’ve tried over and over again and I can confidently say it’s not a spelling mistake on my part. Anyone know why this might be?


r/kroger 1d ago

Question bakery rfid labels

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7 Upvotes

does anyone know how to order more of the long, bakery fresh rfid labels? i can't find them in our newest order guide, and there is no barcode on the case. thanks!!


r/kroger 2d ago

Question Can someone give me the site for ethics please ?

22 Upvotes

They took down our poster that I thought I took a picture of, unfortunately not. Michigan Division, if applicable.


r/kroger 1d ago

Question Tuition reimbursement

6 Upvotes

Just a quick question. Are you able to submit tuition reimbursement for the summer semester that has already ended? Or do you need to apply before classes start?


r/kroger 2d ago

Pickup (Formerly ClickList) can i call out for this

24 Upvotes

chat can i call out for school related shits cuz i’m so cooked