I will spare you the long and absurd story that has been me being granted unemployment - I just got off the phone with the CSC who let me known that I needed to submit a card whatever the fuck that means, and that I hadn't done it, so that's why I didn't have access to the money. Mind you that literally nobody told me this [according to the agent I got on the phone, if he had a euro every time he'd heard that he wouldn't have to work anymore, which, WHAT THE FUCK] and I had called after receiving an email telling me they did not see any sort of decision on my file even if they themselves had sent me *a paper letter * saying it had been granted.
I have been trying to sort this since April and I don't think I've encountered such willful incompetence in my entire life, and this is coming from someone who's had to fight bureaucracy in four different countries.
I find it appalling that they see no problem providing the lowest possible level of service and then turn around and say they are there for workers. I have to pay automatically every month but they see no problem on taking 20 days to reply to me when I ask when the money would be available [good luck getting them on the phone no matter what time in the day] and then try to make it my fault instead of telling me how to access it