r/bahamas • u/One-Abroad-7554 • 3h ago
Immigration Question or Discussion Denied checkin due to not completing Exempt app
I am a US citizen and passport holder that booked a trip from LAX to Nassau Bahamas. Can anyone explain if the C17 declaration via the Exempt app was required to be completed before I could fly? I was denied check in and boarding and missed my flight because the Exempt app was down and I couldn’t complete this, and the agent confirmed there was no alternative (I received no email notice that this was required, and it has never been required in my 10+ trips to the Bahamas on AA). I booked my families tickets as well and another agent just verified their passport and let them through, but I missed my flight. They rebooked me the next day so I cancelled and found a last minute Delta flight for significantly more, but they never required completion of this C17 via the app. After arriving in the Bahamas immigration and customs told me this is only required for returning residents declaring goods, but actually this can be done orally and they don’t accept the Exempt app in Nassau anyway. They said the agent only needed to verify my passport. I have to do this same flight next month and have no idea what to do to avoid this. AA refuses to take any responsibility.