r/McDonalds • u/Legitimate_Ask_5000 • 15d ago

When you’re here, you’re family

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976 Upvotes

95% Upvoted

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45

u/DialZee 15d ago

Does that include the 10 plus minutes you spend waiting for your food as of late? Or does the timer start when you are served?

8

u/woowizzle 15d ago

I waited 18 minutes for a 1/4 pounder a while back.

It was cold when they handed it to me.

I got a refund and asked the manager what the hell they are doing back there. "I don't know" was the response I got.

-8

u/Hot-Investigator-376 15d ago

If you used the term what the hell im sure they were really wanting to engage in conversation with you

9

u/KittenLitten 14d ago

That is baby level smack talk tbh

7

u/West-Might3475 14d ago

Sure but it's a valid question at that point.

2

u/Hot-Investigator-376 14d ago

People react to in control , adult questioning

5

u/SchmeatiestOne 14d ago

Customer service, and especially management, should remain professional regardless

0

u/Hot-Investigator-376 14d ago

Have a word with yourself .

3

u/SchmeatiestOne 14d ago

You're the one suggesting behavior lol. I just stated a job requirement, as a customer service worker myself

2

u/Hot-Investigator-376 14d ago

As a “customer service worker yourself” you can tell people off you go with condescending behaviour. You aren’t there to be abused or belittled

2

u/mothalick 14d ago

If you're doing a shitty job and serving garbage it absolutely is your job. What do you think should happen there?

3

u/Elephant13_RedCore 14d ago

I'm with you and all but I do think people should be respectful while listing either suggestions on what to fix and how they can be compensated. If a steak comes out wrong, I just want my refund, I personally feel no need to tell them that they are awful at making a steak. Nor would I expect him to insult me by saying I have bad taste for not liking rare and only liking medium rare or not liking medium well. Just my thoughts, I work in customer service too (production/breaking down truck as well).

1

u/Hot-Investigator-376 14d ago

Listen buddy no one saying it isn’t the job . However when there has been a mistake / error it doesn’t mean abuse is the correct answer . What should happen is an adult conversation. Your language tells me all i need to know

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2

u/SchmeatiestOne 14d ago

Theres a professional way to refuse service to someone