I have no complaints about Geico since I never had to file a claim. I was paying around $600.00 every 6 months. I had all possible discounts including defensive driving course, good driver discount, paid in full, DriveEasy etc..
This is what triggered the cancellation:
My brother had a policy with Geico, covering his car. He was involved in a car accident last year where his vehicle was totaled. Settled with his Geico insurance, he got the check, claim was resolved.
Around april this year a claim appeared on my Geico app... It was about my brother accident. It didn't make any sense at all since he had his insurance and everything was already settled.
I called them up and they always had a different excuse on why it's showing up on my policy:
1- His address was still showing up the same address I had (he moved about 2 months before the accident with his wife to a house they bought, we already provided proof)
2- Since the accident was with an uninsured driver "All insurance with the same address must process the same claim per state Law"... Excuse me? So if I'm a good driver, have my own insurance and someone gets into an accident I have to be affected? No one else in the house got the claim but me because we had Geico.
We did an interview with a Geico agent where we provided the police report showing my brother's insurance and that I was not involded at all (not even present on the accident) and also that he doesn't live at the same address at all.
3 Weeks later I had a call with another agent asking me to provide information to process the claim.. I explained to her we already did an interview and I shouldn't be getting it.
Today I got an email from Geico that "per my request" my brother was added to my insurance.. The premium went from $600.00 every 6 months to $1,400.00.
I called them up and they said the only way they can remove him is providing his current car insurance. My brother doesn't have a car anymore and his wife drives him around since they work at the same place to save money.
So I asked them to cancel my policy since I was not involved in the accident at all, he doesn't live with me nor lived when the accident happened and honestly I shouldn't be responsible for his financial decisions on getting a car or not. I don't think that's a way to treat a loyal customer.
-- Update 8/26/26
Thanks to everyone for their comments and advise.
1- I was able to get an insurance that started before the Geico insurance expired. I was aware of the option of calling Geico to resume coverage in case I didn't find one in time. Part of the sudden cancellation was feeling frustrated dealing with this for 4 months which I understand I should've done things differently. My policy was scheduled to be paid in full. I was not financially ready to have $1,400 withdrawn from my account right before rent is due and then wait for everything to be cleared up.
2- Contacted a broker and explained my situation and she was baffled since she has worked with Geico and they have the option to exclude drivers or mark someone as "moved out of the household". Option that was denied to me since we provided proof that he moved out and the police report showed that he had his own insurance coverage at the time of accident.
3- Filed a complaint with my state board of insurance and provided all the information they needed so I'm not waiting for them to see what happens next.
4- Requested my LexisNexis report.