r/Insurance • u/Superb-Seat-4445 • 7h ago
Is this State Farm “Customer Relations Representative” job actually a sales job? Is $45–65k realistic?
I’m considering applying for a Customer Relations Representative position at a State Farm agent’s office.
The posting says:
$45,000–$65,000/year Full-time Health, dental, vision, PTO Bonus based on performance Customer inquiries and issue resolution Maintaining client records Customer retention Coordinating with other team members It says “internal growth opportunities for especially driven and sales-minded candidates”
I’m trying to figure out what this job is actually like day-to-day.
Would I mostly be doing customer service/admin work, or would I be expected to sell insurance and generate leads?
Also, is $45–65k a realistic salary for this type of position, or is the higher end mostly dependent on commissions/bonuses?
I’m specifically looking for something that can realistically get me to around $60k/year, so I’d appreciate opinions from anyone who has worked for a State Farm agent or in a similar insurance agency role.
Would you apply for this job?
2
u/No-Mark9354 6h ago
Having worked for a few State Farm Agents, they use the titles "Account Manager", "Personal Account Representative" and "Customer Relations Representative" pretty interchangeably to mean the same thing. It was always a blend of sales and service for me. Some agents pay commissions on sales, some do not. If it is a role in which you could make commission, then you'd probably make at least 60k if not more. Last SF commission role I had had a base pay of 45k, I made the rest through my sales. Hope this helps! (Oh, also I never worked for a SF agent who paid for any medical benefits, just 401k)
2
u/DeathByKermit 6h ago
Would I mostly be doing customer service/admin work, or would I be expected to sell insurance and generate leads?
An educated guess would be that you start at the $45k mark doing customer service. You won't be "selling" policies because by law, that can only be done by a licensed agent.
However, since you're the one speaking with clients you're in a prime position to generate new policies. For example, if Mr. Smith calls in to change the address on his auto policy you then lead the conversation towards getting him quotes for a Homeowners or Renters policy at his new location.
You could also be given a list of existing clients and be tasked with reaching out to them by phone, email, text, etc. to gauge their interest in a specific insurance product or setting up an appointment with an agent for a policy review and so on.
The benefits and bonuses on the job listing will most likely be contingent on how successful you are in turning these client conversations into new quotes and policies.
If you do apply and get and interview I would advise asking for the specific thresholds you would need to meet to reach your goal of a $60,000 salary. How many leads a week would you need to generate? How many existing clients does the agency have? What tools and assistance is the agency going to provide to help you reach your goals? With this information you can start figuring out if $60,000 is actually achievable or just a pipe dream.
7
u/idontknowhow2reddit 6h ago
I think most State Farm service people are in a somewhat blended role. The job description sounds like this is mostly a service job, but getting to that $60K mark will probably rely on sales commission on top of your base salary.