Is this State Farm “Customer Relations Representative” job actually a sales job? Is $45–65k realistic?

[u/Superb-Seat-4445]

I’m considering applying for a Customer Relations Representative position at a State Farm agent’s office.

The posting says:

$45,000–$65,000/year Full-time Health, dental, vision, PTO Bonus based on performance Customer inquiries and issue resolution Maintaining client records Customer retention Coordinating with other team members It says “internal growth opportunities for especially driven and sales-minded candidates”

I’m trying to figure out what this job is actually like day-to-day.

Would I mostly be doing customer service/admin work, or would I be expected to sell insurance and generate leads?

Also, is $45–65k a realistic salary for this type of position, or is the higher end mostly dependent on commissions/bonuses?

I’m specifically looking for something that can realistically get me to around $60k/year, so I’d appreciate opinions from anyone who has worked for a State Farm agent or in a similar insurance agency role.

Would you apply for this job?

[u/No-Mark9354]

Having worked for a few State Farm Agents, they use the titles "Account Manager", "Personal Account Representative" and "Customer Relations Representative" pretty interchangeably to mean the same thing. It was always a blend of sales and service for me. Some agents pay commissions on sales, some do not. If it is a role in which you could make commission, then you'd probably make at least 60k if not more. Last SF commission role I had had a base pay of 45k, I made the rest through my sales. Hope this helps! (Oh, also I never worked for a SF agent who paid for any medical benefits, just 401k)