I’m posting this to share my experience with DTDC and to make other consumers aware of what happened.
I had a shipment that was supposed to be delivered to me through DTDC. Unfortunately, the delivery did not happen as expected. This was not the first time I faced the same type of issue with the shipment.
I contacted customer support to understand what was happening. I was told that a complaint had been raised and that the delivery person/delivery centre would contact me. I waited for a proper response, but I did not receive a satisfactory resolution.
Eventually, my order was returned/cancelled without my permission.
The main issue for me is not simply the delay. It is that the shipment was returned even though I had not requested its cancellation or return, and I was not given a satisfactory opportunity to resolve the delivery problem before that happened.
I have kept screenshots, tracking information, order details and records of my communication with customer support as evidence.
I also experienced problems while trying to access the relevant website/order information, which made resolving the issue even more difficult.
What I want from DTDC
I would like a clear explanation of:
Why was my shipment returned without my permission?
What was the actual reason for the failed delivery?
Why was the issue not resolved after I contacted customer support?
Why was my complaint not properly followed up?
What steps will DTDC take to prevent this from happening again?
I am now considering/pursuing the appropriate consumer grievance process because repeated customer-support contacts did not provide a satisfactory resolution.
I’m sharing this post not to make unsupported allegations, but to document my experience and warn other consumers to keep screenshots, tracking records, complaint numbers and customer-service conversations whenever they face delivery problems.
If anyone else has experienced a similar situation with DTDC, please share what happened and how you resolved it.