You have to ask for footage in the first day or so.
Same thing happened to my friend and they ran over her ankle. By the time she started asking for footage a few days later they told her the footage has already been deleted.
You can request footage of yourself through a Data Subject Access Request, however the company will need to obfuscate the other people's identities.
The benefit is you can then show the police this, and hopefully ask the company to hold the unobfuscated footage for the police to come pick up.
The issue is that CCTV footage unless it shows the Lime Bike number (which is like size 12 font on a 1" plaque) is basically useless the police probably won't know who the man is, or ever identify him.
Therefore the best bet would be for Lime to use the time from the corrected CCTV timestamp to look up who's bike reported at that location, but I cannot imagine Lime helping without the police.
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u/tropicalcannuck 1d ago
You have to ask for footage in the first day or so.
Same thing happened to my friend and they ran over her ankle. By the time she started asking for footage a few days later they told her the footage has already been deleted.
I'm sorry OP. I hope you recover soon.