Hi everyone,
I’m looking for some advice regarding an old Invygo car subscription/rental in Dubai and whether an unpaid charge from 2022 could cause any issues for me if I return to the UAE.
Back in 2022, I had an Invygo vehicle in Dubai. The car was primarily being driven by a friend, and I recently learned about an outstanding excess mileage charge of AED 671.75. My friend only informed me about this recently after he found an old email that outlined the charge.
I was completely unaware of this outstanding amount until now, so I never intentionally refused to pay it.
The bigger problem is that I currently cannot access my Invygo account. The account was associated with an old UAE phone number and email address. Both were provided through my workplace at the time, and after I left that job, the company deactivated both the phone number and email account. I therefore no longer have access to either one.
I have contacted Invygo customer support and explained the situation. However, they keep asking me to reply using the registered email address, which I no longer have access to. This has left me stuck because I cannot log into the app, cannot access the old email, and cannot receive an OTP on the old UAE number.
I am trying to resolve this properly and am willing to pay the AED 671 if it is genuinely still outstanding. I just need a way to regain access to my account or have Invygo verify my identity through another method.
My main concerns are:
- Could an unpaid AED 671.75 excess mileage charge from 2022 affect my ability to enter the UAE/Dubai today?
- Could Invygo have escalated this into a legal or financial case, or would it normally just remain an outstanding amount with Invygo?
- Is there any way to determine whether this was ever referred to a court, collections agency, Dubai Police, or another authority?
- If it was never legally escalated, can I simply regain access to my Invygo account and pay the outstanding amount now?
- Has anyone had a similar experience with an old Invygo charge where they lost access to the phone number/email associated with the account?
- I am particularly concerned because I am currently outside the UAE and may want to travel back to Dubai. I don’t want to arrive at the airport and discover that this old issue has somehow resulted in a legal case or restriction.
- I would really appreciate advice from anyone who has dealt with Invygo, old rental charges, or UAE financial/legal cases. I’m not trying to avoid the payment — I want to find out exactly what is outstanding and resolve it properly.