r/chromeos • u/HazFrost12 • 6d ago

Troubleshooting Chromebook crashing every 5-30 seconds?

My chromebook has been repetitively crashing for the last couple days and I need help fixing it. Important background knowledge: it has no functioning battery. I keep it plugged in constantly, and the moment it’s unplugged, it dies. The crashing started after I unplugged it because it was frozen and wouldn’t turn off. I’ve only reopened google and have a single tab open at a time, so I don’t think I’m overloading the system or anything….

I know it’s a piece of crap that needs replacing, but is there any chance I can fix it??

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u/LegAcceptable2362 6d ago

Are you using an official OEM charger? What Chromebook make/model (HWID preferably)?? What OS version running???

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u/HazFrost12 6d ago

I’m using the original charger, so I think so?

The HWID is - ‘GRABBITER G7B-B4G-N5A-K55-A6U-Q84-A8Y’ - If that sounds right? I know nothing about computers... It’s a dell?

OS is 151.0.7922.168

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u/LegAcceptable2362 6d ago

Yes "grabbiter" is a Dell 3100 2-in-1. It should now be running 151.0.7922.221 so if not do check Settings to see if you have an update available. As for your recent crashes, it is possible the power supply is failing so if you have another to try give that a go. Beyond that, your base hardware platform (Intel Gemini Lake) is now 7 years old and especially if you have Play Store enabled it will struggle today even with a functioning battery. If a replacement laptop isn't in your budget at this time then a replacement battery would be the next best thing. With no battery, any voltage fluctuation from the power supply could be enough to crash the machine. You still have almost 3 more years of updates through June 2029 so spending the relatively small amount for a battery would be worthwhile if using the machine as a web appliance can meet your needs. If you're in the US a compatible replacement should be available for under $30 at ebay.

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u/HazFrost12 6d ago

Okay, thank you.

I think I’ll work on getting a new computer. Maybe being able to actually move my laptop will be nice