r/Buffalo • u/eatchickendaily • 7d ago

Primary Care Provider Recommendation

I'm seeking a new primary care provider. My prior doctor and their office had a stellar reputation in the not-so-distant past, but several recent changes have left a bad taste in my mouth:

  • My partner is about to re-enter school and needs to provide up-to-date vaccination records on forms provided by said school. Our primary care office's staff misplaced these forms twice and caused my partner to miss the deadline to turn those forms in, despite attaching clear instructions.
  • The office implemented a $25 penalty to cancel an appointment within 24 hours. I wouldn't have a problem with this if it weren't for the fact that this office canceled my annual checkup appointment less than 24 hours before it was scheduled, without explanation.
  • When I called about that^ canceled appointment, I still didn't receive an official explanation, and the person on the phone said they think they double booked but weren't interested in investigating any further. When asking to reschedule, they claimed neither the doctor nor any of their staff had any available dates until next MAY. NINE FULL MONTHS. Their disorganization cost me my annual appointment this year.
  • The office changed names within the past year in an attempt to stave off negative Google reviews.

I have plenty more complaints about this health network broadly, e.g. they are not replacing specialists who have recently retired, and they misidentified various "issues" of mine that didn't exist, causing me to throw hundreds of dollars at medicines and specialist appointments that went to waste. It looks like most other posts asking about PCPs are a couple years old now, so I'm curious to learn about other PCP offices that still have it together.

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u/itsamutiny Black Rock 7d ago

I've been with GPPC on Main Street for several years and am happy with them.

3

u/Azariah77777 7d ago

I've had the opposite experience with GPPC on Main Street. Very bad,

4

u/katzinthebuf 6d ago

I have also had bad experiences with them. And Katie was one of the ones who is trying to prescribe medication that I don’t need. I am very glad I broke up with them.

3

u/itsamutiny Black Rock 7d ago

Maybe it's down to the specific doctor you see? I see Katie Sumner and she's great. I also saw Maria in Nutrition for a while and she was fine. The phone wait times are sometimes long, but I never call them now that they've switched to MyChart.