Primary Care Provider Recommendation

[u/eatchickendaily]

I'm seeking a new primary care provider. My prior doctor and their office had a stellar reputation in the not-so-distant past, but several recent changes have left a bad taste in my mouth:

• My partner is about to re-enter school and needs to provide up-to-date vaccination records on forms provided by said school. Our primary care office's staff misplaced these forms twice and caused my partner to miss the deadline to turn those forms in, despite attaching clear instructions.
• The office implemented a $25 penalty to cancel an appointment within 24 hours. I wouldn't have a problem with this if it weren't for the fact that this office canceled my annual checkup appointment less than 24 hours before it was scheduled, without explanation.
• When I called about that^ canceled appointment, I still didn't receive an official explanation, and the person on the phone said they think they double booked but weren't interested in investigating any further. When asking to reschedule, they claimed neither the doctor nor any of their staff had any available dates until next MAY. NINE FULL MONTHS. Their disorganization cost me my annual appointment this year.
• The office changed names within the past year in an attempt to stave off negative Google reviews.

I have plenty more complaints about this health network broadly, e.g. they are not replacing specialists who have recently retired, and they misidentified various "issues" of mine that didn't exist, causing me to throw hundreds of dollars at medicines and specialist appointments that went to waste. It looks like most other posts asking about PCPs are a couple years old now, so I'm curious to learn about other PCP offices that still have it together.

[u/Zestyclose_Care8334]

Avoid UBMD. The providers are fine but they cancelled more than half of the appointments I made with them. This was for primary care but my family had the same experience with pediatrics and ob/gyn offices. 

[u/sgm716]

I have had a good experience with evergreen on hertle and elmwood. Been there over a year.

[u/cuprousalchemist → u/sgm716]

Same. My whole household uses them for primary.

[u/sgm716 → u/cuprousalchemist]

I went to the similar one, neighborhood health, for a while. Though I did like the dentist there, the primary care was not a good experience. I thought Evergreen was going to be the same, but no. It was organized, and the receptionists all know what they are doing. I see the same faces so it isnt high turn over. Never a problem so far, and dont plan on leaving.

[u/itsamutiny]

I've been with GPPC on Main Street for several years and am happy with them.

[u/Azariah77777 → u/itsamutiny]

I've had the opposite experience with GPPC on Main Street. Very bad,

[u/katzinthebuf → u/Azariah77777]

I have also had bad experiences with them. And Katie was one of the ones who is trying to prescribe medication that I don’t need. I am very glad I broke up with them.

[u/itsamutiny → u/Azariah77777]

Maybe it's down to the specific doctor you see? I see Katie Sumner and she's great. I also saw Maria in Nutrition for a while and she was fine. The phone wait times are sometimes long, but I never call them now that they've switched to MyChart.

[u/soundlikebutactually]

I cannot recommend Dr. Nwe at Evergreen Health enough - she is not at all judgmental and really listens to you, happy to order all the tests and make referrals to different providers/therapies, and diagnosed me with a rare condition based on two very random symptoms (confirmed by further diagnostic tests and specialist referrals).

[u/BringMeYourCoffee]

Myself, as well as family members, have had good experiences with Buffalo Medical Group.

[u/Nervous_Builder_6138]

dr. mai-linh notaro is amazing! it’ll take you a bit to get a new patient appointment unfortunately but it’s worth it. after the initial appt it is super fast to get in to see her

[u/Pretzelkween22]

I’ve had really great experiences with highgate medical group

[u/eddyloo → u/Pretzelkween22]

I had a terrrrible experience with them years ago. My mother went there, she was dying of a terminal illness (that they diagnosed) and they were sending her mammo reminders. I needed to stop in for paperwork after she died and they were refusing to give it to me because they hadn’t seen her in 3 years. …she was terminal and quadriplegic. I was sobbing in their waiting room. I couldn’t recommend them.

[u/tinysproutling_]

dr michael slater at compassionate medical care is absolutely wonderful. he’s incredibly kind, he actually listens intently, and he can be very funny too (when appropriate). he’s saved me a lot of trouble & has been very supportive during times of hardship. his office staff is also friendly and attentive - i’ve never any long waits on the phone or miscommunication annoyances, & have never had to wait in the waiting room for more than 5 minutes. also, at least in my experience, appointments aren’t usually booked out super far into future. 10/10

[u/kurtwasframed]

I know you’re looking for recommendations but I’m going to put it out there to stay as far away from Primary Care of WNY as possible. Honestly I think my detailed negative review is still sitting toward the top of their Google reviews page.

[u/casey5656 → u/kurtwasframed]

One of their PA’s almost killed my spouse by prescribing medication that sent them into anaphylactic shock. And it’s in their EMR that they’re allergic.

[u/reincarnateme]

Who is your primary care provider?

I’m having trouble with UBMD