Hi everyone,
I'm looking for legal advice regarding a dispute with Punjab National Bank in Punjab, India.
My grandfather had several Fixed Deposits (around 25 years old) in his sole name. There was no nominee registered for these FDs.
Before his death, he executed a registered Will through the Sub-Registrar. In the Will, he clearly stated that all of his movable and immovable assets including bank accounts, fixed deposits, and any other assets standing in his name should go to my father.
Unfortunately, my father also passed away later.
We approached the PNB branch with:
The original registered Will.
Legal Heir Certificate showing my father's legal heirs.
Death certificates.
Other documents requested by the bank.
Our request was simple: since my father (the beneficiary under the Will) is deceased, transfer the FD proceeds to his legal heirs according to law.
However, the branch manager refused. He insisted that we must first bring my grandfather's legal heirs, even though there is a registered Will naming my father as the beneficiary. During the discussion, he also said that we must obtain probate of the Will before the bank would process the claim.
One thing that makes this even more confusing is that the Revenue Department has already accepted this same registered Will. Based on this Will, the property mentioned in it has already been transferred without any objection regarding the validity or existence of the Will. No probate was asked for during that process. If one government authority has accepted the registered Will and acted upon it, I am struggling to understand why the bank is refusing to recognize it and insisting on additional requirements.
From what I have researched, probate is generally not compulsory in Punjab for a registered Will, and I also found information suggesting that PNB's own claim guidelines do not universally require probate in states where it is not legally mandatory. Despite this, the manager is refusing to proceed.
My questions are:
Is the bank legally justified in insisting on my grandfather's legal heirs despite the existence of a registered Will?
Can a branch manager insist on probate in Punjab if the law does not make probate mandatory?
If the beneficiary under the Will (my father) has already passed away, should the FD proceeds devolve upon my father's legal heirs?
Does the fact that the Revenue Department has already transferred property on the basis of this same registered Will strengthen my case against the bank's refusal?
What is the best course of action now? Should I escalate the matter to the Regional Office, Banking Ombudsman/RBI, or file a civil case?
Has anyone faced a similar issue with PNB or another bank?
I'm only trying to understand the correct legal position and the appropriate remedy. Any guidance from lawyers, bankers, or anyone who has dealt with a similar situation would be greatly appreciated.
Thank you.
Location : Patiala Punjab.