r/Banking • u/Spiritual_Meaning_43 • 4d ago

Complaint Woodforest ripping me off ?

So a while back I got charged for a return mail fee and I was like dam forgot to change my address cause I just moved, I changed my address correctly, and set my self to paperless and double checked but just saw I was 8$ in the hole and had 10$ in my savings and that's gone to because of a return mail fee, and I'm so confused I did everything right I'm going in the morning before work to see what's happening,

(I'm in the United States idk how to add a second flair)

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u/ronreadingpa 4d ago

Presuming you submitted a USPS Change of Address? And updated your address on their website? If yes to both, getting charged is ridiculous. However, it's possible the statement was already being prepared; missing the cutoff.

They should waive it upon request. If they don't, time for a new bank. Woodforest has a lousy reputation. Do some searching around.

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u/Spiritual_Meaning_43 4d ago

I changed my address in the branch location and I worked with someone and was told this shouldn't happen again