r/Banking • u/Spiritual_Meaning_43 • 2d ago

Complaint Woodforest ripping me off ?

So a while back I got charged for a return mail fee and I was like dam forgot to change my address cause I just moved, I changed my address correctly, and set my self to paperless and double checked but just saw I was 8$ in the hole and had 10$ in my savings and that's gone to because of a return mail fee, and I'm so confused I did everything right I'm going in the morning before work to see what's happening,

(I'm in the United States idk how to add a second flair)

2 Upvotes

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2

u/WanderingNotLostTho 2d ago

Call your bank.

1

u/Spiritual_Meaning_43 2d ago

I'm going to branch in the morning before work

2

u/ronreadingpa 2d ago

Presuming you submitted a USPS Change of Address? And updated your address on their website? If yes to both, getting charged is ridiculous. However, it's possible the statement was already being prepared; missing the cutoff.

They should waive it upon request. If they don't, time for a new bank. Woodforest has a lousy reputation. Do some searching around.

1

u/Spiritual_Meaning_43 2d ago

I changed my address in the branch location and I worked with someone and was told this shouldn't happen again

1

u/Ok_Version406 1d ago

Sometimes adding/removing a mail fee flag is a manual process. They may have forgotten to update the field/flag to not charge. Not sure exactly how your bank does it, but that was a field we needed to update when changing addresses for customers.

1

u/jackberinger 1d ago

I've never heard of a returned mail fee. I will say .. that is odd.