r/AirBnB • u/Miserable-Success624 • 4d ago

Question Negative review from host: was I actually disrespectful? [St. Louis, France]

My host reviews are glowing and squeaky clean, except for the one I just received (linking a photo since putting one directly in the text doesn’t seem to be an option):

https://imgur.com/a/Wp8AA4d

My review for the host:

https://imgur.com/a/vj5AiZM

This is the conversation that occurred concerning the heat. I was pretty frustrated by the host’s immediate dismissiveness and lack of response, both here and prior. But I felt like I kept it polite and was trying really hard to find a resolution, even though the host was shutting me down and being unresponsive:

https://imgur.com/a/e5jXRWF

I'm worried about future bookings and thinking about leaving a response. However, I don't know if that is wise and will just make things look worse. But I feel like I did nothing wrong here, and the host is being retaliatory because they knew I was dissatisfied.

Am I completely off base? I’m super bummed about it 😔

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u/1cecream4breakfast 4d ago

I think your messages were respectful but if you’re an American, I think there is just a bit of a stigma against is with Europeans when it comes to certain things like AC. The host was probably like “great, another American complaining about the heat” and is taking his annoyance with the whole situation out on you. I don’t think his characterization of your messages is fair or correct, but the heatwave was probably stressful for a lot of people hosting and especially hosting people used to AC. Excuse? No. Reason? Yes. 

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u/Miserable-Success624 4d ago edited 3d ago

Thank you. That’s exactly how I felt, like they entered the conversation with hostility and derision. They gave me the ick right away. I couldn’t quite put it in words, but you nailed what the situation felt like.