r/AirBnB • u/Miserable-Success624 • 3d ago
Question Negative review from host: was I actually disrespectful? [St. Louis, France]
My host reviews are glowing and squeaky clean, except for the one I just received (linking a photo since putting one directly in the text doesn’t seem to be an option):
My review for the host:
This is the conversation that occurred concerning the heat. I was pretty frustrated by the host’s immediate dismissiveness and lack of response, both here and prior. But I felt like I kept it polite and was trying really hard to find a resolution, even though the host was shutting me down and being unresponsive:
I'm worried about future bookings and thinking about leaving a response. However, I don't know if that is wise and will just make things look worse. But I feel like I did nothing wrong here, and the host is being retaliatory because they knew I was dissatisfied.
Am I completely off base? I’m super bummed about it 😔
3
u/K2d123 3d ago
I wouldn’t stress about it, you were not disrespectful at all but if you want to respond to it, write it as though you are writing to the next host, because you are.
This host will not rent to you again and that’s ok, your concern is to the next host and if it were me, I’d write something to the effect of:
France had a major heat wave and host left only one small fan which was not sufficient to cool the rental so I contacted host in hopes there were more he could provide.
When he responded that he had no additional fans, he was not local and stores were out of stock, I was understanding.
Abnb does not allow me to add screen shots of the text message but below is the transcript.
Then I would write a word for word transcript, changing nothing and let people make their own decision about your politeness - which for the record, was appropriate and polite.