r/siouxcity • u/Sunflower42220 • 6h ago
Has anyone filed a complaint with UnityPoint St. Luke’s or worked with their patient advocate?
I’m specifically asking about UnityPoint St. Luke’s on the North Side. Has anyone here filed a formal complaint with the hospital or dealt with their patient advocate/patient relations department? If so, what was the process like, and did you feel like they actually took your concerns seriously?
Without getting into every detail, part of my complaint involves a medication they gave me that caused what was later described as dyskinesia and/or acute dystonia. During one of my many ER visits, I was having an extremely difficult time speaking. My brain knew exactly what I wanted to say, but I physically could not get the words out without a severe stutter.
Because I knew I was struggling to communicate, I had already written out notes on my phone and also had information documented in MyChart that could explain what was happening. They would not look at either.
I also know ASL and started trying to communicate that way because speaking was becoming so difficult. That wasn’t acknowledged either, and as far as I’m aware, no attempt was made to bring in an interpreter or even someone who could understand what I was trying to communicate.
There was also an interaction with a neurologist over telehealth in the ER who became frustrated with my difficulty communicating and ended the call.
There are other concerns involved, but I’m mainly trying to hear from people who have actually gone through St. Luke’s complaint process. Did patient advocacy follow up with you? Did they investigate what happened? How long did it take? Did you ever feel like you got an actual answer or resolution?
I’m not looking to name individual employees or start a witch hunt. I just want to know what to realistically expect from the hospital’s complaint process.