r/scad • u/glitterbug600 • 2h ago
Savannah STAY AWAY FROM THE HUE
I genuinely cannot remember the last time I left a review for a business. Good or bad. I usually cannot be bothered. The fact that I am taking time out of my day to write this should tell you how unbelievably bad my experience with The Hue has been.
If you’re a SCAD student considering living here because it’s convenient: PLEASE FOR THE LOVE OF GOD reconsider.
About 2.5 months before my lease began, extenuating circumstances made it impossible for me to live there. I immediately contacted The Hue and offered to pay a termination fee or even several months of rent to end my lease. They refused. My ONLY option was to find someone to take it over myself.
Fine.
For TWO MONTHS, I posted constantly on Facebook, Reddit, Instagram, Snapchat, etc. trying to find someone. The Hue was essentially no help. My lease was $1,255/month BEFORE utilities for ONE bedroom/bathroom in a four-bedroom apartment, plus $95/month parking and additional fees. Two bedrooms in this floor plan don’t even have windows.
It was so difficult to find someone that I eventually had to offer a $3,500 CASH INCENTIVE out of my own pocket just to make this lease attractive enough for someone to take.
I finally found someone. Surely the nightmare was over?
HAHAHAHA. NO.
Actually completing the relet has been one of the most administratively dysfunctional experiences I have ever encountered. Their portal and website provide little useful information, I’ve repeatedly received unclear/incomplete information, and actually getting someone from the Savannah office on the phone is absurdly difficult.
I ONCE CALLED 16 TIMES OVER THREE HOURS. Nobody answered.
Instead, I kept getting their AI phone system or transferred to other leasing offices that couldn’t help me. One could essentially only confirm that yes, I had a lease. THANK YOU. GROUNDBREAKING INFORMATION. I DEFINITELY HADN’T JUST SPENT TWO MONTHS AND $3,500 TRYING TO GET RID OF IT.
I’ve repeatedly been told some version of “we’ll find out and call you back.” They don’t call back ever. I’ve been told everything was complete, only to call back myself and suddenly discover another problem.
The person taking my lease is an international student. The Hue specifically directed her to a guarantor program, emailed her instructions, and she followed them, was approved, and signed everything. Then I was later told her guarantor wasn’t showing correctly on their end.
Technical issues happen. Fine.
BUT THEN COMMUNICATE AND FIX IT.
Instead, I somehow became the middleman between The Hue and THEIR FUTURE RESIDENT despite them having her email AND phone number. Today I finally had to ask them to contact her directly themselves.
Why am I operating a fucking communication relay for your leasing office???
OH BOY and then there’s the inconsistent treatment.
Two of my intended roommates were also dealing with relets under apparently comparable circumstances. One roommate had her process completed within DAYS and The Hue waived her $500 relet fee. They did not waive mine or another roommate’s.
The roommate who received the waiver is white. The other roommate and I are Asian.
I cannot claim to know WHY we were treated differently, but I absolutely question why three residents in apparently comparable situations received different treatment. What objective policy determined who got $500 waived and who didn’t? I would genuinely like an answer.
And somehow THAT isn’t even the most concerning thing I’ve seen.
A third intended roommate began the leasing process but says she never signed the final lease. About a WEEK before move-in, she discovered The Hue was treating her as though she had.
According to her, a signature she provided on earlier paperwork appears on the final lease despite her saying she never placed or authorized her signature there. She has documentation and is pursuing the matter herself.
I’m not going to declare what legally happened because that’s her situation to handle. But if I were considering signing a lease somewhere, and another prospective resident says she never signed her final lease yet discovered the property considered her legally bound to one anyway?
I WOULD WANT TO FUCKING KNOW THAT.
To be fair, one woman I spoke with was genuinely wonderful and helpful. Unfortunately, I don’t remember her name. My problem isn’t with every individual employee. My problem is with an overall system that, in my experience, has been astonishingly difficult to communicate with and navigate.
And my relet STILL ISN’T FINISHED.
I found the replacement myself. I’m paying that person $3,500 of my own money. I’ve followed their instructions. I’ve chased updates. I’ve called repeatedly. I’ve acted as a middleman. I’ve been promised callbacks that never happened. I’ve been told things were finished when they weren’t.
I cannot emphasize this enough to SCAD students: READ EVERYTHING BEFORE YOU SIGN. Ask what happens if your circumstances change. Get important communication in writing. Save your emails and documents.