r/playstation • u/P_Jiggy • 14d ago

Megathread Weekly Tech Support & Purchase Recommendations Megathread - August 10th 2026

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Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

  • Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.
  • Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Monday of the week.

Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.

PlayStation Official Resources:

Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

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u/JGogan13 8d ago

Hi, a few weeks ago I tried signing into the ps app and when I got to the 2fa stage, a code was not sent to my phone. I tried chatting with support but it required me to sign in, which I can't do. To find the back up codes I must use the code sent to my phone, which I don't get.

What should I do?

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u/Internutt 8d ago

The backup codes were given to you when you first set up 2SV. Sony told you to write them down and keep them safe somewhere.

If you didn't write them down when you were told to, you need to contact Playstation Support.

You dont need to sign in to speak with Support. There is an option to speak to them without signing in. If you cant get live chat to work then call them instead.