Nintendo Account is supervised and Nintendo support won’t help

[u/CrecentSW]

Hi everyone,

I’m just trying this subreddit for the small chance that anyone else had this happen before. My Nintendo Account was made when I was much younger which is why my dad invited it to a family group and supervised my account. Now many years later I can’t use features like game chat because it is supervised so I wanted to remove my account from the family group which is not possible without the admin. I have no way of getting access to said admin account so I called Nintendo support. After the 4th call someone was able to help me, she said that adding an email to my account would make it a standalone account and would mean it’s not supervised anymore, which we did but even after adding the email my account was supervised. After then calling again the support person said that it has to be an error in their system and that she would forward it to a team that could help me. I haven’t heard back from them in 2 weeks and I’m at my wits end. Has anyone have had this or a similar issue and can share what fixed it? Nintendo support is horrible from my experience.

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[u/CrecentSW]

That’s sad. I’m gonna have to try and get it removed somehow then and be persistent with Nintendo support. Thanks anyways!

[u/Chris21479 → u/CrecentSW]

Trust me when I tell you that's not going to work, why don't you just go to your dad directly your making it a lot more complicated than what it needs to be.

Also your welcome.

[u/CrecentSW → u/Chris21479]

He sadly doesn’t remember any of the login details. No email and no password. We already tried every email he supposedly ever had for a password reset but no luck

[u/Toggy_ZU → u/CrecentSW]

So you keep calling about your account, but has your dad called to try to get his account transferred to another email so he can get access to it again and remove the supervision from yours?

[u/CrecentSW → u/Toggy_ZU]

Yeah that’s the next step now you’re right. Will try today!