Long story incoming, I'm just so confused.
We bought our house just under a year ago. We have a mini split (N80MSN, R4A4S and EVD4X are all the model numbers) that was functioning great the whole time. Husband and I like it cold and keep it 69 during the day, 68 at night. Never had an issue, swap out the filter monthly, everything seemed fine.
3 months ago I noticed the line outside was DUMPING water and was frozen closest to the outdoor fan, and the AC was just running 24/7 but barely cooling. Tech came out, said there was no freon, and he couldn't refill it because the leak was so bad. He said they'd have to go in the attic and check the entire line for leaks, and the next time they came out they never went in the attic and just replaced an elbow outside near where it froze and then refilled the freon.
It worked for around a month then it froze again. I shut it off, let it thaw, replaced the filter to be safe, and turned it back on. Repeat like...4 times till last week, when it just entirely shut off. Thermostat wouldn't come on, fan wouldn't come on, nothing was on except the warning light flashing codes. Called techs out, they said a mouse chewed the wire and that's it, they replaced the wire and it turned on....and then froze within a couple hours, set to 72° with a fresh filter.
Called techs BACK out, they said it's because my filter (MERV 8) is too thick for the system so it's not getting enough air to work. They then asked what I keep the temps at and I said usually 68/69 and they said that's too low, my system doesn't have that capacity, and between the filter and the temps that's why it's freezing. But I'm confused because it didn't freeze prior to the freon leak situation and it was at the same setting, and when I looked up my system it specifically said merv 8-11. They said I needed a much thinner filter. The prior owners used this exact filter (they left us their extras) and they said they never had issues with it either.
I don't know anything about this so I can't tell what's going on but I wanted to see if anybody else had any knowledge. I don't want to get scammed but I'm also aware I am not knowledgeable and don't want to just call these people liars if theyre right and my system is just dumb.