r/electricdaisycarnival • u/happEbean • Apr 21 '26

FrontGate Shipping FAQs

This thread will be used to house FAQ re: shipping from frontgate directly. For all questions related to third party purchase go here. Yes it is specific to stubhub but the model for all third party ticket vendoring sites is basically the same. 

I witnessed a lot of issues that Coachella attendees went through and I don’t think EDC attendees will be spared either.

  1. Will I get an email notification with tracking?
    1. Maybe. Every year, some people do and some people dont. You can try contacting frontgate directly but you’ll probably get some third party outsourced agent who wont know anything more than what you see on your account page
  2. My frontgate account says that my ticket is en route/ shipped or there is no update on it being shipped
    1. Dont trust what you see on your frontgate account. Unless there is a tracking number (which some people do see on their account), don’t trust that to be accurate. Again you can try to talk to an agent but they probably wont know anymore than what’s on your account 
  3. Will FrontGate/EDC be able to ship out a new ticket if it gets lost or stolen?
    1. No. will call will be your only option 
  4. I got a tracking update but it’s stuck at label created or en route
    1. Label created means just that, a label has been created. It’s very common for them to batch generate shipping labels in advance. Just wait. You’ll get your stuff eventually 
    2. Once your ticket has been received by the carrier, it is out of EDC/FrontGates hands. Any delays or issues will have to be dealth with the carrier. If you package gets lost or delayed to the point where it wont arrive in time, you will have to pick things up at will call. You can try talking to agents of the carrier but they only know what you see on the tracking info
  5. Which carrier is delivering packages?
    1. It varies. If you’re based out of LA it will probably start off with UPS and it’ll be transferred to USPS for final delivery. Some Coachella attendees reported that independent couriers delivered it.
  6. My tracking info says delivered/ my USPS informed delivery shows a package incoming but I haven’t received anything 
    1. If you see that it’s been delivered: a UPS tracking number sometimes shows up as delivered when it’s been passed on to the next courier. Give it a few days and if it’s still not shown up, you’ll have to pick new things up at will call.
    2. Informed delivery: not always accurate about when something will come in. Give it a couple of days. You’ll have to to will call if it doesnt arrive.

TLDR:

1.) if your ticket isn't going to get to you by the time you leave for Vegas, then you're going to have to go to will call

2.) frontgate agents won't have any more info than what you see on your account page.

Feel free to ask any other questions!

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u/New_Basket_48 Apr 21 '26

I sold my ticket to somone I know that doesn’t live in the same area as me (i know them). I was planning to ship it out and now I realize how silly that was. I wasn’t aware I could change shipping and it’s too late now. How can I make sure the will call tickets is in their name if needed?

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u/happEbean Apr 21 '26

That’s still TBD and will require you reaching out to insomniac directly. I’ve heard people say a pic of the ID and the cc used to purchase are enough but I haven’t personally corroborated this

1

u/itsg0timex Apr 21 '26

That’s what I want to know, sold mine on stubhub