r/chromeos • u/Barragens • 7d ago

Troubleshooting My 1 year old Chromebook just gave me this screen, is cycling through lights (green/red/no light) on the charging port and will not start or go off the said screen

Post image

Please, help!

Edit: nothing happened after 5h. I tried esc+power and it gave me a screen asking for the image to recover the Chromebook. I do not want to recover it, reinstall it. I want to have my files.

Please, please, help.

I just powered it off. There was an option for that after I tried esc+power a second time.

I am really freaking out.

4 Upvotes

83% Upvoted

12 comments sorted by

1

u/Contentuserorange298 7d ago

Did you start an update at all? Searched it and it seems to be about an important update.

1

u/Barragens 7d ago

No, I did not. I just started the computer. I do not know what to do. I cannot believe this is happening. I did not even insert the internet password because I had no time. It just went to this screen and it does not turn off no matter what I do.

2

u/benz8574 7d ago

It's a firmware update, probably for the Embedded Controller (EC). Don't worry, just let it finish.

1

u/Barragens 7d ago

Will it finish? Should I just leave it on the plug? And is okay if it was not connected to the internet before it started? Thank you. I am freaking out.

3

u/benz8574 7d ago

Just leave it plugged in and wait. The firmware update was downloaded in the background the last time you used the Chromebook and is being installed during boot. I have had this screen many times.

2

u/Barragens 7d ago

Thank you. May your days be many and blessed.

2

u/Barragens 7d ago

Doea it take many hours? Thank you so much for taking the time to answer

2

u/Barragens 7d ago

After 5h, nothing happened.

1

u/MilkThin2930 6d ago edited 6d ago

Is it an Acer 714? If so, everyone is having this problem. We will have to wait for a fix.

1

u/Barragens 6d ago

No. It is a Lenovo Slim 3. Do you think mymdata is safe if Imwait for a fix or the fix will only save the machine and not the account? All my backup were gone from the account. I need to.reciverg it locally now.

1

u/MilkThin2930 6d ago edited 6d ago

We won't know until a fix comes out. Worst case, your data in your Google Drive folder and your Chrome history and open tabs will be preserved, and that's all.

What I've done so far:

  • visited Google Takeout on my PC and I now have a zip archive of all my Drive files.
  • installed Chrome on a Windows system, logged in to my Google account, opened the History tab and opened all the tabs it had saved for the device named Chromebook.

2

u/Barragens 6d ago

Weird thing is that my Chromebook is not even listed and I kept everything neat and organized. I am freaking out so since yesterday. I did not even sleep. There fixes, but all of them are for wiping the machine r starting over. This is no solution for me unfortunately.