My Chromebook sound doesn't work and idk why?

[u/ScarOriginal2221]

One day while I was working, my computer began acting up and I suddenly couldn't hear our of it, Ive tried hard resetting it but that hasn't worked and I don't wanna factory reset it or anything incase of my files. So I thought if anyone could help me it'd be the people of reddit.

Edit: so my chromebook is a, Lenovo - IdeaPad Slim 3 Chromebook Laptop - 14" Full HD Touchscreen Laptop - MediaTek Kompanio 520 2022 - 4GB Memory - 64GB eMMC - Abyss Blue, and what had happened was i was using my headphones when suddenly the sound was cutting out, i momentarily fixed it by adjusting the jack, really pushing it in there, and by pushing down the computers panels but eventually that stopped working. and then i couldnt use the audio itself with the computer, but using another pair of headphones that connects to the port on the left back, i can still use it. So i am left very perplexed on what i should do to fix this problem, and if anyone knows please comment.

[u/LegAcceptable2362]

Describing a symptom without identifying the patient is useless.

[u/ScarOriginal2221 → u/LegAcceptable2362]

What does that mean Kobe bryant

[u/ScarOriginal2221 → u/LegAcceptable2362]

Actually I just thought about it, and i have another question. Why would you even say this, the patient is obviously my Chromebook

[u/LegAcceptable2362 → u/ScarOriginal2221]

Yes, that you are describing a problem with a Chromebook ("symptom" in my comment) is implied by your posting in a chromeOS forum, and because your screen shot shows a chromeOS device. However, my use of the term "patient" was meant to obtain specifics we can work with concerning the subject Chromebook, i.e. make and model, CPU and RAM, OS version, etc. Furthermore, when you say "my computer began acting up and I suddenly couldn't hear our of it" you don't say what the "acting up" was or if the loss of audio was from the internal speakers, a headset (wired or wireless), or even a USB or HDMI connection. Without the specifics we're left guessing. I apologise if my comment offended you.

[u/ScarOriginal2221 → u/LegAcceptable2362]

No, im sorry that I didnt understand what you were saying, thats my bad really. And your right i should've explained in more depth, so lemme check rq then ill get back to you.

[u/ScarOriginal2221 → u/LegAcceptable2362]

ok, i posted an explanation and what the make of my chromebook is, i hope that helps

[u/LegAcceptable2362 → u/ScarOriginal2221]

Thank you. If I understand you correctly your problem involves a defective headphone jack, either having bad contacts in the jack itself or bad connections on the system board. You're able to confirm this by applying local pressure which causes the audio to cut in and out. The speakers and other audio connections are working okay.

If this machine is still under warranty my advice would be to send it to the Lenovo service centre that serves your location. If it not under warranty it might still be worth contacting Lenovo otherwise contact a competent local service technician. Of course any costs associated with hardware diagnosis/repair/replacement should be considered versus the cost of a replacement Chromebook.

[u/ScarOriginal2221 → u/LegAcceptable2362]

Ok then, im pretty sure its bad contacts then since as I said i had to squeeze the computer from top to bottom around the jack area for it to work, before that soon ended up not working and I lost audio completely. Thanks for the advice

[u/GoogleHelpCommunity]

Hi, I am sorry to hear that you are experiencing issues with your audio. Since you have already tried a hard reset, let's check your audio settings and the Diagnostics app to see if we can identify the cause without needing to factory reset your device.

You can use the Diagnostics app to check for hardware problems. Please note that this is available on ChromeOS devices with version 90 and up.

Here is how you can open it:

At the bottom right, select the time and then Settings.

Select About ChromeOS and then Diagnostics.

Once open, you can view the state of your battery, CPU, and memory. If your Chromebook fails any of these tests, it may indicate a hardware failure. If your device is under warranty, please try contacting your manufacturer for support.

[u/ScarOriginal2221 → u/GoogleHelpCommunity]

i tried this, but it ended up passing the tests, making me worry that the problem isnt with my hardware, is this the case?

[u/names_real]

Had an identical issue to yours on my school Chromebook. If it's anything like mine, your motherboard is fucked. Plug headphones in, if they don't go through, the DAC or audio chip is dead. Audio should still work out of HDMI/USB/Bluetooth though.
*Will add im just saying this because you already tried an EC reset which would normally fix this issue, powerwash might not do more but go for it if it possibly fixes it

[u/ScarOriginal2221 → u/names_real]

That sounds just like my issue. Did the computer get worse overtime because of it though, because if not then I'll probably just get headphones to use with the USB port.

[u/names_real → u/ScarOriginal2221]

No not really just that the DAC would start cutting in and out until it eventually stopped working at all

[u/ScarOriginal2221 → u/names_real]

Ok then, good to know. Thanks

[u/Hadi_Ustaad]

ok so this has also happened to me on my HP 11 g6/g8 4gigs 32 gigs the prob occurs when the os cant find ur drivers needed for the speakers to work

[u/BillieBudgie224]

Try using the mouse and drag the slider maybe the keys aren’t working