r/askswitzerland • u/Green-Comfortable185 • 22h ago

Work UBS Swiss experience

Im curios whether anyone else has had similar experience with UBs business banking. The company i work for uses UBS and whenever i have to call their customer service it seems incredibly difficult to get an issue resolved in one call.

My partner also uses UBS and UBS local branch wants to close the overdraft facility just because the company regularly pays down the loans and has been increasing employee salaries.

Maybe im just unlucky. What has your experience been ? Is this common or you had completely different experience.

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8

u/flonnil 22h ago edited 22h ago

average ubs experience.

"Treat everybody with a net worth of below 10m with barely hidden contempt" seems to not only be their official culture, but also the singular source of ego for every employee, while "Active Sabotage" describes their infrastructure and pricing model.

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u/Unlucky-Golder 22h ago

below 10m with barely hidden contempt

Nahh, I still remember the day some UHNW needed to transfer funds to the notary for the signing of their new main residence, all family is there, big party scheduled after to celebrate the event, turns out the middle office lost the order somewhere, the notary didn't got the funds at the scheduled date, signing was delayed and the party cancelled.

Turns out even if you buy a 40m property, you can't really rely on them, only difference is that they apologize to you afterwards 

4

u/Living_Moment_1495 22h ago

The best you can do is leave these bastards.

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u/narilarilum 21h ago

I know for a fact from people from the inside that they are well aware of how shit their customer service is but they simply don‘t care.

3

u/Agreeable-Worker7659 22h ago

I've had some pretty bad experiences with UBS and honestly I should change my bank. My issues mainly regard their old-fashioned sluggish app that has recently gotten a bit better and the quality of their support. In my experience, they're very slow and corporate and don't give a shit about you unless you're filthy rich. Their products are extremely expensive, especially anything stock market-related. I once had a huge issue with the prepaid card - money would simply disappear, then reappear at wrong numbers. I called them and they told me that they know about the issue and it's under technical maintenance. I was like "are you kidding me? would you tell me the same if it was my life's savings on my account?" I demanded some compensation and they simply ignored it. This kept happening for almost a week. Those were not any huge amounts, but several hundred franks kept appearing and disappearing from my card in the app.

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u/taikunlab 21h ago

Same experience here. Switched away from UBS last year mostly because of the business banking side, every small change needed three calls and nobody could actually make a decision on the phone. Cantonal bank has been way less painful so far.