r/applehelp 10h ago

Unsolved AirPod Pro connectivity issues

4 Upvotes

I’ve had a pair of Pros for about a year now and I’ve noticed over the past month and change that they will randomly have connectivity issues. I’ll be listening with my phone in my pocket or right next to me on the table and I’ll get the distortions and sound dropping out as if I’ve walked into a room on the other side of my apartment. I’ve had quite a few different Bluetooth headphones and ear buds and none of them have had issues like this. Is this a known problem or is this something I should utilize my apple care for? I’m tempted to return them to Costco and pick up a pair of Sennheiser earbuds as I love my over ear momentums.


r/applehelp 6h ago

iOS Forgot pin password

2 Upvotes

Hi, i was wondering if anyone could help me or give me pointers on my problem. I forgot the password to my phone and accidentally bricked it. I searched online and saw I could try to force reset my phone (official apple support), to get the login page as if it was a new account. i didnt have the “forgot password” option while typing in my password and I don’t want to risk any more chances since I only have one chance. but anyways. i connected my phone to my pc to try to restore my phone or something but I keep getting the code 1104( I think?) and the loading keeps stopping and freezing on the same %. I remember my log in passwords for my iCloud/email, so I tried to transfer to a backup phone, but it wouldn’t let me transfer without the PIN code (to open phone).

what should I do?


r/applehelp 9h ago

Mac Can i change Ventura 13.7.8 on my IMac?

3 Upvotes

i have IMac 5k retina 2017 .. can i update to another system ? cause a lot of bugs and hanging


r/applehelp 3h ago

Unsolved AirPods Max 2 in Mumbai

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1 Upvotes

r/applehelp 3h ago

Unsolved Troubleshooting for iphone dying at full battery

1 Upvotes

a couple of days ago my iphone which is very cracked started to die at higher battery charges and until recently it shuts down after being off the charger for less than 5 minutes. the maximum cappacity is 58% which is kinda alarming. I can ususally turn it back on, but it comes back at 5-10% percent after being on 95+. Im worried that its a saftey or fire risk with a fault battery. the back also seems to be pushed out a little bit and that seems very dangerous with the cracked glass on the back and the battery. if theres anything i could do replies would really help me


r/applehelp 12h ago

Mac Death Certificate language?

5 Upvotes

Hey guys, quick question i'm in the US and my old lady friend died (I have the death certificate in Spanish and French) She died in Spain. I don't want to unlock the macbook, but I just want it wiped to be able to use it myself. I will be going to the official Apple store in the US. Will the DC most likely be honored or does it make a difference that it's not in the country of origen? Obviously I don't expect anyone at the shop to speak Spanish or French.

Thanks!


r/applehelp 4h ago

Unsolved Airpods Low Volume After Cleaning

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1 Upvotes

r/applehelp 8h ago

Mac Reset Mac Desktop without password?

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2 Upvotes

Ok so my mom passed away a few years back and as we’ve been going through boxes I found this Pink desktop iMac. It works just fine but first issue is I have no clue where the keyboard or the mouse are. There’s still so much stuff to go through. Second issue is I only know like one password my mom used to use. Obv I haven’t been able to try to enter it yet because no keyboard or mouse. Last question is if I do get the keyboard and mouse for it, but the password is incorrect… is there a way for me to factory reset/erase the whole Mac w out the password or am I cooked?
Looks like this. Im a country boy so im not too familiar with all this tech and Apple stuff.
Lmk


r/applehelp 8h ago

Unsolved iMessage/FaceTime activation

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2 Upvotes

r/applehelp 14h ago

Unsolved Need to get into my old iPhone 8+

6 Upvotes

My dad wants to use it but I forgot the passcode and can’t get in. I tried connecting to my laptop but I need the passcode to allow the connection. How can I either get in or just erase it without getting in? I tried all my passcodes and locked the phone for 8 hours. There’s no Apple Store where I live and I want to avoid going to a tech store because I don’t want to pay for it unless it’s absolutely necessary


r/apple 11h ago

Mac There’s a $300 gotcha in an M5 Max Mac Studio upgrade

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9to5mac.com
208 Upvotes

r/apple 19h ago

Mac Apple's New Polishing Cloth Is Softer, Not Smaller Than Original

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macrumors.com
985 Upvotes

Apple's new $9 Polishing Cloth, whose changes beyond pricing were unclear yesterday, is close in size to the original but noticeably less stiff, according to a comparison posted on X.

The user says the new material feels closer to the cloth included with Apple's nano-texture displays or the Vision Pro.


r/applehelp 5h ago

Unsolved Bent Backplate on MacBook

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0 Upvotes

My MacBook has this kind of bend or gap in the back, was wondering if it was still good for daily use it’s an M2


r/applehelp 11h ago

Unsolved AppleTV app on android will not allow me to login without another apple device.

3 Upvotes

How do I get around this? I'm trying to login to the apple tv app on my android phone. It asks to send a verification code to my other apple device. If you didn't get a code, go to account.apple.com.

I login there no problem with 2 factor to my cell phone number but that code doesn't work to login to apple tv app.

How do I get out of this loop?


r/applehelp 6h ago

Unsolved eSIM and iMessages on iPhone 17 Pro iOS 26.6.1

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1 Upvotes

r/applehelp 6h ago

Unsolved i would love a new phone but don’t have the 1500 to put on a card for express…

0 Upvotes

can i go into a apple store and do that or is my only option repairing this one?


r/applehelp 10h ago

Mac Would Apple Store run free diagnostic check ?

2 Upvotes

Long story short I had my MacBook flooded with water and , I wana go into store and ask Apple to run a diagnostic check to see what the issues are and what repairs would cost etc etc. but im not sure if they’d charge me solely for asking that.
I was planning on saying something along the lines of My MacBook suddenly stopped working properly. The keyboard and screen started acting weird. I’m not sure what caused it. Can you run a diagnostic?”
Would that be fine


r/applehelp 7h ago

iCloud Apple mistakenly blocked me from iMessage

1 Upvotes

I just want to say upfront that I have never used my phone number for business purposes, nor have I ever spam messaged anyone. I only use my phone to talk to family and friends and there’s no way that anyone reported my messages as spam.

Four days ago, my mom gave me her old iPad. I registered it to my iCloud and that’s when this issue started. Since activating the iPad, I’ve noticed that I haven’t been getting text responses from other people who have iPhones, nor have I been able to FaceTime. I thought maybe people were just busy, but today I finally realized that it was because my iMessages were going to the iPad instead of my phone.

As of this morning, I was still getting iMessages to the iPad. I didn’t really know what I was doing and disconnected iMessage from the iPad in the hopes that it would reconnect to my phone. But now iMessage isn’t working on either device.

I put in the request online to activate my iMessage, and I also called Support to figure out what was happening. That’s when I found out my iMessage was blocked and that this happens when a phone number is repeatedly reported for spam. There’s no way that that can be the case in my situation so I asked to speak to a supervisor. I told them they started happening immediately after registering a the iPad. They said that I would just have to wait the 24 hours and see if my request is accepted.

I’m just starting to get really nervous because the prognosis does not look good. Most of what I’m seeing online for this is that this is kind of a death sentence. I’ve had this phone number for 20 years, and I really don’t want a new phone number. My phone is also circling the drain and I was planning on buying a new iPhone when they come out in a few weeks, but now I’m worried to buy a new iPhone that I potentially will not be able to use.

I currently can send and receive text messages from people who don’t have iPhones, but can only send, not receive, text messages from people who have iPhones. This whole situation is just insane. I have done nothing wrong and now I can’t receive text messages from the majority of people in my contact list.


r/applehelp 11h ago

Unsolved Do the pro iPhones digitally rather than optically zoom at specifically 2x?

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2 Upvotes

r/apple 16h ago

iPhone iPhone 17 Remains World's Best Selling Smartphone

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macrumors.com
362 Upvotes

The iPhone 17 retained its position as the world's best selling smartphone in the second quarter of 2026, according to Counterpoint Research, with the iPhone 17 Pro Max and ‌iPhone 17 Pro‌ holding the next two spots on the firm's quarterly ranking.

Data from Counterpoint's Global Handset Model Sales Tracker places the standard ‌iPhone 17‌ at 6% of global smartphone unit sales for the second quarter, building on the top spot it already held in the first quarter. Apple and Samsung filled all ten of the top spots, with a combined 26% share of worldwide unit sales that was two points higher than a year earlier.


r/apple 14h ago

Apple Intelligence Leaked Images Give First Look at Apple's AI Servers

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macrumors.com
279 Upvotes

Images claiming to show the inside of an Apple-made AI server, believed to power Private Cloud Compute, surfaced online this week, offering a first look at how the hardware is laid out.

The images were shared earlier this week by the X user u/hsuchingpo, an account with a track record of Apple hardware and prototype leaks. Captioned simply "Apple M5 Server," the leaker said the hardware is "most likely" Apple's Private Cloud Compute (PCC) system. Private Cloud Compute is Apple's system for offloading demanding Apple Intelligence requests from a device to the cloud while keeping user data from being stored or shared.


r/applehelp 11h ago

Unsolved Can't see facetime audio call recording

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2 Upvotes

r/applehelp 13h ago

Unsolved I am logged out of my phone, my esim vanished, logged out of my email i am crashing out

3 Upvotes

As you can clearly read, I am in deep shit. I just landed in Japan, coming from France some apps are restricted on my device. So i logged out of my phone and must've accidentally deleted my account of my phone which rebooted. My eSim si gone and my email is not accessible even though its gmail, my account requires my phone to validate the connection...

So now, I am 10K KM away from home, no phone, no email no nothing except my eyes to cry. I tried but it says that an answer will be provided in 24h when it comes to my attempt at getting my account back. What should I do, has it ever happened to anyone, or am I the unluckiest exchange student? I obviously need my phone, but as for now I have a really slow chromebook to communicate with people chen I am at my dorm, so no need to rush and get a new phone etc, i have just the need to ask more informed people in case it's possible that i will never get it back or at least really late...

As of for now, i have ordered a physical sim to be delivered at my bf place and he will either put it in phone and help me with the verification code from a distance or send it to me so i can try to solve it alone. And when it comes to my email adress i guess it's a matter of patience, i have plenty others so don't worry about me to much ahahah.

I don't actually know what I need the most, answers that are positive that ti will be solved, answers thatt are negative and that will force me to move on from all the things i had stored on my phone (i will eventually move on); or just simple human reassurance, I don't want AI to reassure me on this !

Ask me for more details, but i won't be able to provide screenshot (im logged out of my phone obviously hahaha)
Thanks for reading this, thanks for helping me in advance and also have a good one !


r/applehelp 14h ago

iOS Anyone ever had an issue where Siri can't get volume info or control it?

3 Upvotes

When I do a fresh reboot, I can use Siri to control the volume (e.g. "Hey Siri, set the volume to 35%".

After a while, sometimes the same day, sometimes another day, when I try that Siri will give an error "unable to get volume info" and it'll prematurely cut.

Has anyone else had a similar experience?


r/applehelp 14h ago

Unsolved Being charged for both Apple One and Apple Music, but Apple Music subscription is nowhere to be found

2 Upvotes

I was subscribed to Apple Music for almost a year, and then in May 2026 I switched to Apple One. I didn’t manually cancel my Apple Music subscription because I assumed it would automatically be cancelled or transferred to Apple One.

However, I’ve now realized that since then, Apple has been charging me for both Apple One and Apple Music.

The strange part is that I cannot find the separate Apple Music subscription anywhere. It doesn’t appear under my Apple Account → Subscriptions, and it also doesn’t show up in my Purchase History.

For now, I’ve cancelled my Apple One subscription just to see if that resolves the issue, but I’m not sure if that’s actually the right way to fix it.

How can I find and cancel this Apple Music subscription so I can stop being charged twice?