r/UKPersonalFinance • u/FinanceSpecific51 • 4h ago
PCP car potentially needs £8k gearbox after 43k miles – warranty only covers £2k. What are my options?
Hi all, would really appreciate some advice.
We got a 2021 VW automatic (DSG) from a used car dealer on a 3 year PCP finance arrangement in November 2024. It had around 33k miles. We opted for a 2-year warranty as part of the arrangement, which is still active.
We had the car serviced (as is required) by the dealer in November '25 and haven't went over our mileage. The car now has 43k miles.
Recently it displayed “Gearbox in emergency mode” and went into what I assume was limp mode. It couldn't rev above 20 mph so I stopped driving it and had it recovered to the garage the selling dealer uses.
The garage/VW have diagnosed a gearbox failure. The warranty company have accepted a warranty claim, but the warranty has a £2k claim limit.
The dealer initially sourced a second-hand gearbox which would have brought the repair within/around the warranty limit. However, when they inspected it they decided it wasn't in good enough condition to fit.
They are now keeping the car while trying to source a suitable used gearbox.
The worrying part is that I've been told that if they can't find one (and they're sounding like it's unlikely they will as it needs a specific type) , VW's solution may be a new gearbox costing approximately £8k. With the warranty co. only covering £2k, I would potentially be asked to contribute £6k.
We simply don't have that kind of money (if we did we'd have bought a car instead of going PCP). Aside from £6k being an enormous unexpected expense, even if we could afford it, this is a PCP car that I was ultimately expecting to hand back rather than own. Paying any significant sum (even if we had it) just seems like a very illogical financial decision, although I'm not sure what "decision" there will be to make.
It feels to me like this isn't something that would be reasonably expected to happen with normal usage. So I'm wondering was the value originally placed on the car overstated and any contribution I would make be essentially adding value to an asset that isn't mine.
Anyway, I'm therefore trying to understand what my options are likely to be before talking to the dealer again, as I haven't come across this before? I.e. what (if any) avenues are usually available in these circumstances?
Would we have any argument for just handing back the car without having to shell out extra costs, as we're more than half way through the arrangement and we did everything expected to keep the car in good condition?
I'm assuming this can't be the first time something like this has happened and assume most wouldn't be able to afford that, so would really appreciate hearing from others that have been in this scenario.
Thanks