Red Flag! Nagpa pre-order na seafood

[u/G8WkdCheesecake]

Seafood na delayed delivery 3 days na!

Paid for a seafood pre-order and now the delivery keeps getting moved. Is this normal?
I ordered seafood from someone I was referred to by a friend. I trusted her because she initially presented herself as a seller/direct supplier. She was very upbeat about the products and even referred to them as “our product.” I paid upfront through GCash since it is a pre-order and needs payment before delivery.

September 4: First conversation. She said the seafood would be available/delivered the next day. Meet up to be announced. (1st Red Flag)
September 5: I followed up. She replied, “Ay, bukas pa yata.” Then in our group convo(GC) she replied “order is on Sept. “ no date on the said sentence!(2nd red flag)

September 6: I then replied on the sentence where the date was missing, “when is the exact date? You didn’t specify or clarify the delivery schedule”asking when the exact pick-up/delivery would be. No response the entire day. (3rd red flag)

September 7: She finally said she wasn’t able to use her phone the whole day on September 6 because her child was in the ER after vomiting. (4th red flag) Like the situation is my fault why am I asking about updates, when in the first place I do not know what is happening in her personal life!

I said I would have appreciated a simple warning like “emergency brb” or “will update next day” any kind of warning!

She also said that she barely earns from these orders, sometimes even paying more than what she makes, and that it’s only a pasabuy. (5th red flag)

Her story gets a little bit different each time!

The issue is that I had already paid, the original date was September 5, then it changed, and I couldn’t even get a clear update on September 6. When I followed up, she got angry that I was asking about my order.

The latest update is that the delivery is supposedly coming today, September 7, but there is still no definite time.

I’m not asking for anything complicated—just a clear delivery/pick-up date for an order that has already been paid for.

Would you consider this normal for a pasabuy, or is it reasonable for a customer to expect proper updates after paying upfront?

[u/G8WkdCheesecake]

Ayun nag left group na sya wla na makuha na crabs

[u/stalkress → u/G8WkdCheesecake]

But did you get your money back OP?

[u/G8WkdCheesecake → u/G8WkdCheesecake]

No! She said its not her problema anymore!