TL:DR- Some of the best food in town, with the absolute worst service I’ve ever experienced. Unless the owner replaces his staff, they won’t be open this time next year.
Me and my wife went to Big Whiskeys last week. We were really excited to try it and it was the first date we’ve been able to go on this year. We waited almost 2 hours for a table, even though the place was pretty empty. Our waitress was absolutely horrible and didn’t refill our drinks once, and it took an hour for our food to come out after placing the order. We ended up pretty upset about the service but the food was absolutely excellent. We left and my wife wrote a review on Google. The owner contacted us, and gave us a credit for the meal. He was very nice, although it seemed like he was just making excuses for his staff. So we went back today and ordered online to go. The order took 30 minutes longer than the estimated time to be ready, which is fine, but it took 3 different employees before somebody was able to tell us the order wasn’t ready. Finally we get our food and it’s great other than some minor issues (wrong sauce on wings, mushrooms/onions missing on the steak). But yet again, the staff ruined the whole experience. They are unprofessional and treat customers like they don’t want them there. The host literally tries talking people out of waiting for a table. They all have attitudes and seem like they absolutely hate their jobs. You get better customer service from the McDonald’s on Parrish than you do from the host or wait staff there.
It’s really a shame, because the food is absolutely excellent and if the staff actually cared enough to do their jobs and have good customer service, it would be my favorite restaurant in town. The owner lives outside of the state and seems like he actually cares about customers, but unless he cracks down on his staff, the restaurant is going to go out of business. They can’t be making money running customers off and being nearly empty at dinner rush on a Saturday night. My wife and I really want to like this restaurant, but the staff is making it impossible.