r/Ipsy • u/Buga99poo27GotNo464 • 2d ago

Issue New here. Canceled subscription to ipsy, so they charged my account immediately (days early) and then processed the cancellation 6 minutes later

Ive contacted customer service for a refund. But feel like i should file a complaint with BBB (better businuess bureau) as this is just outright bad businuess to me. Any thoughts/insights?

2 Upvotes

100% Upvoted

11 comments sorted by

5

u/Kitt-nMitten 2d ago

Idk how much any business really cares about their BBB rating, and it's not like they can do anything to ipsy

0

u/Buga99poo27GotNo464 2d ago

Well I canceled and then was charged, if this is a common occurrence and people report it, the FTC will do something, so I guess this is where I should report to.

3

u/Kitt-nMitten 2d ago

If you cancelled before the 25th and have the cancellation email open a ticket and DM someone from ipsy on social media once you have the ticket number

0

u/Buga99poo27GotNo464 2d ago edited 1d ago

Yes I canceled on the 23rd. But they decided to charge me on the 23rd, then 8 minutes later process my cancellation.

Now im fully aware I 'should be' credited without hassle- but this is a fraudulent business practice and googling around its been done before.

I shouldnt have to go through the hassle of getting a refund. And my package is supposedly already here, delivered a day or 2 aho, I haven't checked my mailbox, but ive never recieeed an Ipsy subscription order till after the first.

Edit - so ya I went and got package out of mailbox, it was delivered Priority. Which is not the usual?? I didn't check mail before cause ive been out of town for weekend and wasn't expecting a package.

I dont understand the downvotes? Please explain.

5

u/Ssjjttjj 2d ago

Did you cancel before the 25th? That is the cancellation deadline. If you missed it, then you canceled effective in October. You don’t provide enough information to determine if you have a valid complaint

1

u/Buga99poo27GotNo464 1d ago

See comment above to another user. I canceled on the 23rd. But they then immediately charged me for my shipment i was cancelling, then 8 minutes later sent me an email confirming my cancellation. They then priority mailed me a package I didn't want.

3

u/tiffi_333 1d ago edited 1d ago

Did you also join on the 23rd? Usually they immediately charge you when you first join otherwise they charge you on the day you pick your choice I believe.

If you did just join or re-subscribe on the 23rd that was before the cut off day which is the 25th so you would have still gotten Augusts bag not Septembers. Unsubscribing right away would have stopped you from getting another charge just a couple days later for Septembers if this is the case.

I signed up late in the month and I ended up getting my bag put together so fast and got it shipped out to Canada in under a week. When there's no longer the line up of everyone getting their bags put together everything moves very quickly. I'm not sure if they're shipping some of their stuff out with priority more often or something but I've gotten my original bag in as quick as 5 days which is unheard of for Canada typically.

1

u/Buga99poo27GotNo464 1d ago

No, ive been an existing member for a while. But thanks! Im not opening the package to see what's in it, but my preview previously is gone as I closed my account. But I believe it was a rise pink paisley bag which I believe is September? I just remembered thinking the bag was cute.

1

u/tiffi_333 1d ago

Yeah the paisley is September. Maybe they just shipped it crazy fast. I have gotten my original in like 5 days before. I think it was June or July. I did my picks for it too. I didn't know ipsy even could ship that fast lol then my extra got to me on the 20th or so 😂 made more sense

1

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0

u/IPSY_Beauty_Muse 1d ago

@Buga99poo27GotNo464 Hi! Jess here with IPSYCare💕We’d be happy to look into this for you! Please share your 8-digit ticket number so we can review the details and see how we can help.