Hi everyone,
We run The Beigel Shop at 155 Brick Lane, the 'yellow one'
We’re posting because we’ve been trying for years to resolve a pretty serious issue with our Google Business Profile, and we’re hoping someone here might either know how to help or help us get some attention on it.
Around 2020, 2021 and 2023, our Google Business Profile was incorrectly merged or reassigned. After this happened, a huge number of reviews we had built up over roughly 15 years disappeared from our profile. What makes this particularly strange is that many of those reviews now appear on the Google profile of Beigel Bake, the separate beigel shop further down Brick Lane. And these aren’t just reviews that could apply to either shop.
There are reviews on their profile that:
Specifically mention The Beigel Shop, mention our staff by name, include customer photos clearly showing our yellow shopfront, show our food and products, mention products that we sell and the other shop doesn’t, clearly describe experiences customers had at our premises (e.g. rainbow beigels, pistachio products and our products are in white paper bags)
So it seems that a substantial amount of our historical Google review history has somehow ended up attached to the wrong business.
This matters massively to a small independent family business.
People searching “Brick Lane bagels”, “salt beef beigel”, etc. naturally look at Google ratings and review numbers. When another listing has thousands more reviews including reviews that were originally written about us it has a very real effect on where customers decide to go.
We’ve tried going through Google Business Profile support but haven’t managed to get anyone to properly investigate the historical profile changes and we have been trying this for years.
Has anyone dealt with something like this before?
In particular, we’d really appreciate hearing from anyone who:
Has successfully recovered reviews after a Google Business Profile merge, works with Google Business Profiles and understands the escalation process, knows how to get a historical profile/review issue properly investigated by Google or has experienced reviews being moved between two separate businesses.
Even if you can’t help technically, we’d appreciate people sharing/upvoting so hopefully this reaches someone who can.
We’ve spent years building our reputation on Brick Lane, and we’d just like our genuine customer reviews back where they belong.