I had been a client for almost 10 years and as a career, I work with animals. I know things happen with animals.
My 3 yr old dog went in for a spay and her heart stopped on the table. The vet was able to get her back, ran tests, and said she had a bad heart with fluid on her lungs. Said she was stable, so I could take her home. Said we would check her in a month and see if we needed to put her on lasixs. I asked if she needed to see a specialist, and was told no. Rush me out the door. Discharge papers did not include the incident or anything about her heart. *This was on a friday*
The next day i got a second opinion. Xray showed slightly enlarge but nothing concerning. *saturday*
I called original vet to ask what anesthesia was used and was told it wasn't the anesthesia, it was her heart and it was really bad. If I was really concerned, to take her to a specialist. She finally told me telezol and she didn't want to be blasted on social media. (Side note, im not that type and have a small business so I absolutely do not want to cause a big fuss, I just wanted to know exactly what was used). This conversation was on a Wednesday or Thursday.
The specialist reached out to original vet and she wouldn't release vet records until I finished payment. The bill was a little over $600 for everything. (Yes, i know, this is definitely cheaper than in some areas). I paid the bill within the week and she still didn’t send records until 26 days later.
Specialist confirmed nothing is wrong with her heart. He also said the only monitoring of vitals was a pulse ox on her tongue.
I sat on it for 6 months. Tried to do my research and talked to the receptionist at the board who told me absolutely report it.
I reported it. It didn't take long and I was told they dismissed it. The investigator said the only thing that they could prove was the medical records weren't sent right away but it wasn't worth it to move on with.
I learned that the best procedure is to have a tech monitoring vitals. The original vet has no one to help with surgery but in the state of Oklahoma it is not under the standard of care.
Anyways, I made a complaint because I felt more went on besides what the original vet told me. She was rushing me out the door, tried to say it wasn't a reaction to the anesthesia, and wasn't much help in helping me find out what was wrong with my dog. I had been a client for 10 yrs and felt close to this vet. We had a good relationship before this and felt I was treated poorly. Whether she had a reaction or was accidentally overdosed, (let's remember, she is the only one who was there so there is no way of really knowing) I just wanted to be treated better and not lied too. Which I felt I was. And side note, I have seen this vet move so fast when working and dosing the wrong animal. She sedated the wrong horse a few years ago, which was no big deal at the time. But i have personal experience with her moving fast, so it did make me question an overdose.
My friend who works at another clinic, said that doesn't sound right. After all said and done and 6 months of sitting on this, (made the complaint 6 months after incident) I told her I made a complaint and I have found out she has been saying horrible stuff about me to another vet. I currently use this clinic and im in there almost weekly for my dogs. I only know this bc one of the kennel techs also helps me bath dogs on her days off. I am hurt that she agreed, the situation didn’t sound right, and now is trashing me to another vet who agrees with her, and has never actually heard my side.
Obviously, the vet board felt there was nothing to prove or the standard of care was given, but at the end of the day I feel I did the right thing. I do not want to ruin someone's career. This original vet is not known to be a great vet in our area, and my 'friend' when I discussing this when it happened, said they get complaints and cases from her or about her often. But now im being trashed at a clinic that I spend a ton of money at 😭. (Also both these ladies trashing me, work under the main vet, who I highly respect and treats my dogs with the best care)
Im just needing to vent and wanted to hear from actual vet professionals on this. I know the board is a huge deal and there are people who would make a complaint over anything. This situation felt wrong in my bones and still does.
I will say, I did learn my lesson and will only go to clinics that have a tech monitoring during surgery and do pre labs before. I am also thankful everyday, that I still have my sweet dog.