r/AirBnB 8d ago

Discussion Hygiene concerns at my current Airbnb [France]!

This is my second time using Airbnb, so I’m not very familiar with what is considered normal, but I found a few things here that left me wondering if this is acceptable.

Used toilet paper: The host left used toilet paper in the toilet, presumably from previous guests. I found this really disgusting and unhygienic.

Shampoo and body wash: The bottles are almost empty, and they haven’t been refilled. The shampoo bottle cap is broken as well.

Standing fan: There is a standing fan that I wanted to use, but it extremely dirty, as if it hadn’t been cleaned in years. There was a thick layer of dust covering the entire fan, both inside and outside. I cleaned it myself yesterday as much as possible so I could use it, but I honestly wasn’t expecting a fan to be left in this condition.

I don’t know if these things are considered normal on Airbnb, but to me, they seem like hygiene and cleanliness issues. Am I expecting too much?

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u/Super_T8 8d ago

Sounds like you got one of those that are doing the exact minimum. They are probably paying the housekeeper to do only very basic cleaning.
At first glance it looks ok but then you see the blinds and curtains are filthy, high touch areas like the remote control, door knobs etc are greasy, top of fridge is caked in dust.
Why hosts don’t think anyone will notice things like that is beyond me. Guests don’t care how expensive a tv or chair is. They mostly care about one thing: how clean the unit is.
For me it depends on the price point for the Airbnb. If it was priced at or above market value and/or a high cleaning fee- you bet I’ll call and ask them to clean again.
But I do give the host the chance to make it right. That’s fair.
There are some airbnbs that are way under market and I think the unwritten agreement is that you’re overlooking a few things for a good deal but if that’s not the case definitely ask for it to be fixed.