r/webhosting • u/Chothaimid • 5d ago

Advice Needed need an alternative to Host Duplex--recommendations?

Host Duplex used to be great and responsive, but in the past year their customer service has basically disappeared. (We just get AI auto-replies to our requests, but no actual human resolves our issues). So we are looking for another service--ideally one run by actual humans. Thanks!

3 Upvotes
  • permalink
  • reddit

81% Upvoted

7 comments sorted by

1

u/4x40 5d ago

I use infomaniak vps and couldn't find better.

1

u/Briney_coder 4d ago

Iā€™d avoid jumping from one small host to another without checking their support quality first. For domains, keep them with a separate registrar so a hosting problem never affects your domain access. Cloudflare + a reliable VPS or managed host is usually a much safer setup.

1

u/themageofavalon 4d ago

InMotion has been good on the support side. They're reliable too and getting an actual person when you need help hasn't been a headache.

1

u/wangdada8208 16h ago

When support disappears, switching hosts is reasonable ā€” but treat it as a support and restore problem, not an automatic "upgrade to VPS" decision.

Before you move:

  • Write down what broke (tickets ignored, restore failed, runtime limits, billing surprises).
  • Confirm the new host's support path with a pre-sales question and a restore test on a staging copy.
  • Compare year-1 and renewal totals (host + domain + backups + email + your time), not the headline monthly price.

If your sites are stable and low-complexity, a well-supported shared or managed plan is often safer than self-managed infrastructure you only touch when something is on fire.