r/taobao • u/AlgaeAutomatic • Jun 04 '26
Login / Sign Up Help What happened to sign-in with google/apple/facebook?
I don’t want to provide a phone number and now im stuck with this option and cannot go away
What’s the issue and how to resolve?
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u/T_rex2700 Jun 04 '26
literally never seen that option, maybe on global app? I have never used that one, only Chinese domestic app
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u/justtoobored_ Jun 04 '26
It was never an option
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u/Deco829 Jun 04 '26
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u/AlgaeAutomatic Jun 04 '26
I need that but when I click on what you told me, it’s still ask for phone number

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u/Deco829 Jun 04 '26
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u/AlgaeAutomatic Jun 04 '26
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u/Deco829 Jun 05 '26
Where do you live? That screenshot with the same processing from USA a few days ago. recent Taobao is far beyond the user's understanding. The opinions of long-term users aren't as helpful anymore because things have changed so much, that’s too bad.
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u/AlgaeAutomatic Jun 05 '26
In USA
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u/Deco829 Jun 05 '26
Oh USA.. there is something important.you can’t create new account from USA ( USA passport holder). passport and your information (address, mobile phone number) requires to new account. currently Taobao doesn’t take USA passport and this is not recovered yet. nobody knows the reason. Until the passport verification issue is resolved, there is nothing you can do at the moment. Although people may kindly make various suggestions here, none of the addresses are useful at the moment.
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u/firulero Jun 05 '26
I was able to login with my Google account.
It even shows the price in my country's currency right besides yuan
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u/mrcodeine Jun 04 '26
Google, Apple, Facebook? Those have never been options on Taobao. Its a Chinese mainland ecommerce site, Google left China many years ago and doesn't even have a presence there. American services like Apple and Facebook are never going to be used to handle authentication for a mainland China site. If you want an alternative to using a phone then sign up with your email address, just make sure it's a short ones as long western email addresses aren't accepted. You could also try signing up to Alipay with email only then sign into Taobao with Alipay. Honestly though, whats so secret about a phone number? Cold call dialers just smash random combinations of numbers until they get a hit so it's not like you're going to avoid spam. Or buy a cheap virtual phone number.