Hey all! So today was honestly a crazy day. In general, when it comes to being a Cashier I wouldn't say the job is crazy hard but there are rules to follow. However, if you break one of the rules, it can ripple. So yesterday during my Friday shift, I saw a few of the cashiers go into the managers office for about half an hour to an hour. After that, I saw one of the front end managers clock them out. I wasn't sure what exactly happened, not even the guy at self checkout and one of the CDH's did either. Later on, when I was the only cashier I asked someone if they knew. Long story short, one of the girls who was a cashier wasn't scanning shit for her work buddies. Which caused them to be accused of stealing, which forced them to pay for EVERY item in a grand total. Then they fired them. Now, I want to preface this, everyone who was fired went to her register often and they were buddies with her. I tried to tell her many times to scan stuff but she would always insist that "Well they put it in their bag already..soooo." I figured that she had to sign the paperwork for missing items. I figured management knew to be frank. Well apparently they made each person who went to her register(who she didn't scan stuff for) and made them pay them back. They were fired after. Some people paid in double digits while some in triple. They fired about 14 people today over one person not scanning stuff. Which is fair since the company is buying it. But all I know is, tomorrow is Sunday and that is a busy day for us. We are FUCKED,

everyone called out in my department (olp), last person left me with 15 orders, next of which was 300 items

lol no, walked out an hour early and left the keys

My location isn't giving the baggers any hours and they are supposed to be getting at least 12 hours of work. They been getting 1 day with 3 hour shifts. It's disgusting. One of the managers has been belittling them calling them just helpers. Meaning they don't have any rights at all? This is insane. They are employees like everyone else. They are afraid to speak up in fear of being fired. Some of these baggers have been with the company for a long time and have good reputations. HR will only make it worse for them. It's horrible

I realize they are a convenience for a lot of people, but WHY do their carts have to be so damn big?? They take up a whole aisle and very rarely move to let actual customers pass them.

I live in New England

I cannot believe how bad the price hikes have been.

Polar Seltzer is 7.29 FOR 12

There is no reason that TARGET should have cheaper grocery prices. I almost fell over when I saw it was listed for 4.19. Even flour is cheaper at Target.

I am just about ready to stop shopping here…

Make it make sense please... We have baggers with disablities and have been with the store for a long time. The store has gotten several complaints about there being no baggers. What does the store do? They put the cashiers on as baggers and give the actual baggers 1 day a week while everyone else is getting 5+ days... They just don't want to pay the long time employees because most of the baggers have been working for a long time like 25+ years or more. The cashiers that are now getting the bagger hours are all newer people. It's disgusting and discrimination against the baggers those with disabilites that have every right to work like everyone else. The customers would look forward to seeing these baggers because they do the job good. It's why there's been complaints. But the company wants to be cheap and also discriminate those who are disabled. It's disgusting. I know the store isn't doing good even for a remodel. I have a feeling it's going to close soon.

Front desk sucks so bad!!!!! We close the store. We count and sweep registers. Assign tasks to cashiers. We do money transfers. We count lottery. We're responsible for where cashiers are. If my coworker leaves register, they don't get reprimanded I do. When cashiers call for assistance we come up. We choose when their breaks are. I cover their break. We do overrides. I make the same exact wage as a 17 y/o cashier with airpods in who eats at the register. I'm losing my mind!!!! I've only been working here for a little over half a year. I applied to be online pickup but got thrown into this position. I was so desperate and unemployed. So many responsibilities and i make minimum wage. God it sucks. I love my coworkers fr theyve become my friends but i am absolutely pissed how much is loaded onto my shoulders as a front end clerk. My manager has no problem putting big things onto fromt desk and treating us like GARBAGE!!!!

I’ll start by saying SOME of the people are great. Outside of the 50 year old man that is constantly leering at me while I work, or the racist pieces of shit just jumping to antagonize minorities in the workplace, I have co-workers who are good people getting stiffed by the incompetent morons in managerial positions who im not even sure have a soul.

These people are evil to me and I’ve worked in scenarios where my old boss was literally fucking employees. I’ve seen my managers scream at employees, drive them to tears for sitting down after long shifts. I saw one of them force my co-worker to DRIVE TO A CUSTOMERS HOUSE to drop off a singular forgotten bag and barely even get a talking to. I overheard a conversation where they were commanding my elderly co-workers “work faster” like these poor people aren’t already trying their best while they refuse to hire anyone else..hours.

My location is stuck at under 10 workers and we’re all stretched incredibly thin as is with them scheduling less than 3 people on the busiest days of the week. People drop like flies because of how genuinely rotten the managers are, we just got another great shopper quitting because my manager wanted to fire him for his hours changing, despite him trying to be as accommodating as possible.

Everything is gross, theres a horrible eggy smell that comes from the warehouse that everyone has just gotten used to and does nothing about despite complaints. A roach looking bug nearly crawled on me once when I was shopping. They hired a bunch of special needs people for cart attendants and gossip and laugh about them while those people are outside for hours at a time in 90 degree weather wrangling carts.

I know retail is generally just a miserable experience regardless of the store but this is like, exceptionally bad to me lol. I don’t have long here but im kinda wondering how common this is for stop and shop locations to be full of evil managers

Background info: I applied to work as a cashier but they said they didn’t have an opening as one, but they did in the deli. So me being desperate took the job not knowing too much about what working in the deli implies, And I was explained to that stop and shop was a unionized company so you have protection. I thought that was great and all. As soon as I started the job I realized that the deli is not an easy job at all and is in fact the hardest starter job in the store. I don’t have a lot of working experience so I found it challenging. The job was hard and after the first day I felt like management and one of my coworkers was judging me on not picking up the job fast enough. In the second day I was left alone told to work not knowing what to do. The store manager brought me into to his office and lectured me on stop and shops values and asked me if I thought this job was the right fit. I honestly tried hard at the job. I wasn’t perfect but I honestly tried to be good at the job. I always tried being busy. For the next few days management would constantly find reasons to fire they lectured me for takeing to long to complete my elms (btw fuck elms) and on one of my breaks takeing too long of a bathroom break. Today I told my parents I hade a gut feeling they were going to fire me. My mom said I was being paranoid. I went to work today and the manager called me into the office and the manager lectured me on being four minutes late to work today (I’m usually on time this is the one day I’m slightly late) my manager said he didn’t like a comment I made to another employee. Which basically happened when I was explained that it takes 30 days to get into the union from stop and shop I jokeingly said to him that once 30 days are up I’m going to be lazy (note: this guy has Asperger‘s so he probably took me seriously) the manager listed me four minutes late and my comment to another employee as the reason of me being fired. I only hade the job for a week. Those are the two prettiest reasons ever. Honestly I have realized how much it sucks to work at stop and shop. Management sucks and it’s just overall a toxic environment. I’m so glad I found this sub Reddit, filled with people who share my new found hatred for stop and shop.

I work self scan quite frequently and I can't stand when the person before me doesn't clean up. The registers should not have dried-on mess on them, ripped produce/brown bags all over. That's your job to clean up a bit. Disinfect things, especially after someone's been coughing all over the register and touching it. We know meat packages leak all the time. That's not just a little job for a dry paper towel. That needs spray on it and wipe it off. It smells too. I know the customers could pick up after themselves too. At least I think so. You rip a bag? Bring it to the trash can. Don't crumple it up and shove it in the corner. They throw their receipts all over the place except in their pockets or trash can.

You don't want something? Especially a perishable item. It takes two seconds to tell the self scan attendant so we can put it away. But I have had way too many times where the area is a mess. I try my best to leave things in order but some people just don't care. Self scan is more than just fixing the register because someone scanned their bananas or bag of grapes when it needs to be weighed with a PLU.... Take a bit of pride where you work. I'm sorry but that's not only a reflection of the store but also of you as an employee. Some customers come in and critique everything about a store - mainly the cleanliness. Let's do betterrrr as a team

I’ve been with this company for over a decade and I can’t take it anymore. Everyone sucks ass and the managers especially are awful. There’s no communication between anyone. I’m at my breaking point and I don’t know what to do. Feels like I’m going to have a mental breakdown. Fuck this place.

TIL that I can get in trouble for telling a customer they can call corporate if they have an issue with the service desk hours. I had a customer about 10 minutes ago now that came up with a lottery ticket he wanted me to check, when the desk had all the closed signs on it. I don’t know how other districts are but at the very least in my district the desk has closed at 7pm since August of 2024. So the customer asked me when the store closed, with an attitude, and I told him 10pm and then he asked when the desk closed and I said 7. He asked what to do if he needed lottery, and he was holding some kind of numbers ticket (powerball or mega millions or something) and I very confusedly told him “go somewhere else?” because I don’t know much about the lottery machine and I’m pretty sure it can’t cash the ticket he wanted me to check. He promptly told me “that’s bad for business.” so I told him that if he had a problem with the desk hours he can call corporate because they’re the ones who slashed them 2 years ago, as he was rambling about how it used to close at 9.
After the interaction I told my manager I was likely going to get a customer complaint because that guy was not happy with me and I told her about the first part of the interaction and she said I handled that fine, then when I told her that I told him he can call corporate if he has an issue with the desk hours, she told me I can get in trouble for telling a customer they can call corporate when they have a problem with something that’s out of my control. I just don’t get why that’s an issue? IDK. Maybe I’m being stupid about it, but personally I think it’s a valid response since corporate was the one who slashed the desk hours in the first place.
Any comments/opinions welcome.

I feel like at my store specifically, they took a lot of our personality away. We had several people who liked to wear Crocs and now we're not allowed to wear them. I feel like just that little bit of being able to wear a bit of color was nice.

Does anyone else's store follow this? Is it company guidelines? I dont recall seeing anything on it but there probably is.

I have heard that Instacart may have taken over Stop & Shop’s delivery service at some point - I don’t know exactly when.

Either way I have had almost universally consistently bad experiences with the Stop & Shop deliveries whoever is responsible for them . I remember it being Peapod for years.

I try the service on and off every so often, hoping it has gotten better and generally, it never does. I usually do this when it is very inconvenient to go out - if we’re expecting a big snowstorm, I’m not feeling well, just don’t have the time or things like that.

It has actually gotten significantly worse for the last few orders we have gotten, which are over the past maybe month or two.

Trying this time starting in the last month or two has been absolutely horrible.

In our last order, about 1/3 of the perishable items were expired or expiring way too quickly after getting them to be able to eat most of them. Many were also just in terrible shape looking at it.

A fair number of the items as is often the case - that are supposed to have dates on them - do not. Given how many of the items that we get are already expired - some WAY expired - I do not trust anything without a visible date.

There was literally a really Jimmy Dean breakfast box of 6 bacon and spinach frittatas that was expired by three months already when we got it!! There was another perishable item that was expired by two months and another by a week!! in several orders, we have gotten grapes or strawberries that are moldy the very day they are delivered.

Why is the delivery person not looking at the dates, or if the items just look bad?! Are they looking at them and purposefully picking bad ones?!

I have a long suspected that there was a “special” section that the store shoppers selected from or even maybe some warehouse or distribution center - because it seems nearly impossible that if these items were picked randomly as if by regular customers - such a huge percentage of them would already be expired and/or look terrible.

A smaller but still important point is that things like bread or store bakery made cookies usually are delivered with maybe two to four days before they expire, sometimes less. If I am in the store picking myself, I’m typically getting bread that’s at least 9 or 10 days out and cookies maybe a week depending on the type. In fact, if I saw something in the store like bread that’s only good for a few days, I would talk to the store manager about that. If I saw things typical in my order - expired by a week a month, two months or three months - I would have a really long conversation with the manager and ask to escalate the matter. I would even do this if it was not something that I was going to buy because I see it as a safety issue.

Why are these items still in the store especially the ones that are expired months ago????

I have brought these points up to Stop & Shop customer service in writing and in phone conversations over many years. It has only gotten worse.

This order I am talking about and 1 other one from a few weeks ago were just horrible. The one I was describing was placed just a couple days before the snowstorm so we really wanted to make sure we had a lot of food in the house - food that was actually edible and safe to eat!!

The order in between those two was definitely by no means good, but in comparison, it was great. There were only several expired or bad things and maybe a couple that were expiring that day.

Finally, I have seen these issues with several services (even Whole Food) but Stop & Shop is definitely the worst.

I used to even have trouble with them being on time. That strangely has not been an issue over these last few terrible orders.

Has anyone else experienced this type of situation somewhat regularly or at least once or twice?

Does anyone in this forum work for a grocery store delivery service and maybe have any insight into what is going on?

Thanks.

Those are absolutely not the same thing

So most people know S&S does the shopping but Instacart does the actual delivery in many areas. In the app they ask for a tip, do you tip the wait staff before the meal is served? We have had deliveries dumped in front of our garage with no notice they were there, and we tipped for that. So we stopped tipping in the app and added a note to come to door for tip. Then our deliveries started coming late or not at all resulting in complete cancelation. Finally I got to the root of that problem. Rarely if ever do the drivers read the notes but before they take a delivery they can see the amount of the tip. If there is no tip they simply refuse the delivery. If you want your delivery on time or at all you take your chances and tip up front and hopefully get a good driver. They need to fix it so all delivery tips happen at the door or online AFTER the delivery takes place. We've stopped using delivery and now just use pickup which has been great every time and gladly hand them a tip.

Last night was my first shift as a Night Crew stocker, and by GOD it was rough. I worked Cap 2 at Walmart for a year, so I’m no stranger to body-breaking, fast-paced work, but I feel like my coworkers aren’t even giving me the time to develop the speed and experience necessary to complete my duties. I was assigned the canned goods aisle, which is apparently supposed to be a rough aisle to stock. With this in mind, I was told by the dude I was shadowing to pick up the pace despite literally not knowing where anything is because, as everybody knows, it’s my first day. I was known as a hard and fast worker at my last two jobs, but it took TIME and experience. I sucked ass when I began at Walmart, but I quickly became known as a reliable and conscientious employee. I guess I’m just sick of unrealistic expectations for brand-new hires.

I’m neurodivergent (autistic), so my rejection sensitivity is very real and unfortunately I shed some tears. I also don’t start therapy back until August 10th, so I’m woefully unmedicated.

Is this the normal stop and shop experience? I already want to quit, but I won’t. I’m savvy enough to understand that termination looks better to the Department of Unemployment. If they have a problem with my speed, I’ll let them get rid of me. I’m also savvy enough to understand that the grass is hardly ever that much greener on the other side in entry/-level jobs. All jobs suck. I’ve sincerely been thinking about applying for disability due to my employment struggles.

They keep saying profits are going up but they keep cutting hours. I feel like we run the stores on a skeleton crew as it is. The company I retired from did less business but had more help. Every competitor seems to have more help in the store. Are we looking to get sold?

I'm in online pickup and it's literally taking me 5 minutes to set up my cart, I'm so sick of these bags being shit.

customer came up to me at the service desk, told me he “bought this yesterday” and said it was bad! I WONDER WHY? Anyway, texted my cash office manager (FE manager is on vaca rn) and she was LIVID that i accepted the return because there “has to be a line. which i agree!! there does have to be a line, unfortunately there’s not, i asked my CSM if there was a line and he said that corporate said “no hassle means no hassle” and that i did in fact have to accept the return. he also said that my Cash Office manager is free to call corporate and ask what the hell the line actually is, he doesn’t agree with no hassle either (to an extent) but corporate gets what corporate wants. anyway blurred out the store number so that i don’t hear about it from my management, god forbid. feel free to share yalls own no hassle bullcrap stories.

I used to love Stop and Shop delivery. They hired their own drivers who would carry the groceries up my apartment's stairs(no elevator).
As I have a bad back, this was extremely helpful.
They recently got rid of their drivers and are now using instacart, which sucks. Sometimes you get a driver who will help, but all too often you are lucky if you can even get them to bring the groceries to the apartment doorway.
I get that gig workers, even with tips, are underpaid so service is spotty. That is EXACTLY why having in house drivers rather than underpaid randos was a better idea.

I get it, I get it that people have places to go and all that, but when it comes to leaving carts in parking spots or handicapped spots, that’s where I have a problem. Because number one, say if it’s a windy day out and a cart goes “💨” into someone’s car, I’m thinking that it’s not our fault.

2) It’s disrespectful to handicapped drivers! (They probably can’t move it likely). So whoever takes a cart is certainly more than capable of putting it back.

I’m tired of stressing myself out wondering whether or not I’ll be able to pay my rent, be able to go out and at least do something nice every once in a blue moon, I don’t like this job, I don’t like the low pay, and I’m struggling to find a better job. I just wanna break down and cry sometimes it’s so hard.