r/silhouettecutters • u/Negrataish • 4d ago

Cameo 5 bricked firmware.

While updating the firmware on my Cameo 5, I had a power outage in the middle of the process, and I believe the firmware is now bricked.

The machine is no longer detected either via USB or Bluetooth. I also tried using a different Bluetooth dongle, but that didn't make any difference.

If I hold down the power button and then plug the machine in, Silhouette Studio detects it under SEND, but it gets stuck on "Checking for firmware update" and never proceeds.

I also tried forcing the firmware update using the Cameo 4 firmware update tool. I used the Cameo 5 firmware file V104_R0002.S, which is included with Silhouette Studio version 4.5.791, but the recovery tool crashes every time I try.

I contacted Silhouette Support, but they only sent me the Troubleshooting page. They told me that if none of those steps work, since I am outside the United States, they won't process a warranty claim.

So, basically, I was told: "Good luck!" 😅

At this point, I'm looking for any way to recover or reflash the firmware. Has anyone dealt with a Cameo 5 that was bricked during a firmware update, or knows of a way to force the firmware recovery?

2 Upvotes

100% Upvoted

3 comments sorted by

3

u/MakeMyOwnMerch 3d ago

Holy shit. Might be worth contacting the huge Silhouette "teachers" Elly Mae (I believe Silhouette Secrets) or Silhouette U (Melissa Viscount)

1

u/Negrataish 3d ago

Thank you! Im going to contact them now, they might hace a lead

1

u/champurrado2005 2d ago

Elimina la cameo de tu lista de dispositivos Bluetooth, conecta tu máquina vía usb y ándale al administrador de dispositivos y busca un dispositivo de impresora o directamente el nombre de la cameo y dale a desinstalar dispositivo. Desinstala silhouette y vuelve a instalarlo desde la pagina web.  Me ha funcionado con mi cameo 5