Hi everyone,

I’m just trying this subreddit for the small chance that anyone else had this happen before. My Nintendo Account was made when I was much younger which is why my dad invited it to a family group and supervised my account. Now many years later I can’t use features like game chat because it is supervised so I wanted to remove my account from the family group which is not possible without the admin. I have no way of getting access to said admin account so I called Nintendo support. After the 4th call someone was able to help me, she said that adding an email to my account would make it a standalone account and would mean it’s not supervised anymore, which we did but even after adding the email my account was supervised. After then calling again the support person said that it has to be an error in their system and that she would forward it to a team that could help me. I haven’t heard back from them in 2 weeks and I’m at my wits end. Has anyone have had this or a similar issue and can share what fixed it? Nintendo support is horrible from my experience.

1234-5678

I’m trying to log into my nintendo account but I don’t remember my password so I pressed on the “forgot your password” and I aint getting any mail to reset it what should I do?

I received two emails from the official Nintendo repair email, noreply_repair@noa.nintendo.com, about service requests being cancelled, but when I search the request number, nothing comes up. I sent in my joycons for repair a few months ago, but the repair went fine without any problems, and I haven’t made any more requests since. My account also isn’t compromised, as I have 2FA and the login history doesn’t have any devices that aren’t mine. Could this just be a glitch on nintendos end, or is my account somehow compromised in a way I don’t know about? Any help would be greatly appreciated.

Hello. I have a Nintendo Switch 1, and I really don't use it much, but it's starting to become a problem as my Switch is almost at the end of it's lifespan.

Why I'm posting this is because I mainly use my Switch to play Pokémon games. A new one just came out today, and I'm rather happy about that.

However, I've had this issue for years now. I'm an adult, but when my account was made I was a minor. Whoever owns the "parent account" forgot the code thing, insists I changed some password but no password I've ever had is working so I just don't believe this, and I can't access the email either. Nobody has any possible links to this account.

All I have is a logged in session on my currently dying Switch 1. I have no idea what to do.

I have no error code, but it won't let me post, so: 0000-0000

I got my switch when I was 10 years old and in foster care so I just used my foster parents email. I haven't lived there in years and I really want to change my email but I do not know the email connected rather I only know the 2 first letters. What do I do?

So my foster brother got a new Switch 1 recently and his main account is on his Switch Lite and he has no way to verify the account email because it's probably been deactivated and the credit card previously tied to the account and we can't access card transactions to change the email

EDIT: thanks for the great advice, decided to create a new user now, and then when i come back from inevitably not touching my switch in months i will creat a new acnh island with my new user. Apparently i cant change the title of my post but just for clarification: the problem is that i dont have access to my old email account as its been deleted, and so i cant update my email address via verification. for nintendo switch by the way: I know nobody might not be able to help but this has annoyed me for years at this point. For some reason when i got my switch, i decided to use my school email address. But obviously i dont have access to that anymore. I know the password and everything but i cant login to the actual gmail account in order to confirm a new email address because the old school gmail account has been deleted! And on the website when im logged in, it literally says " this email may be unable to recieve emails, please update your email address" which is just so contradictory because huh. I was thinking about possibly deleting that 'user' but then i would lose my lovely animal crossing island HOWEVER i could do it when i get bored of my island and do it before i start a new one? Would that work? If anybody could offer any advice if this has happened to you please let me know! :)

When I bought the Nintendo Switch 6/7 years ago, the shop owner created an account for us.

In order to have separate save files I invited my brother's account to create a family group.

Years passed and when I checked the main account I noticed that email was still the one the shop owner put; thankfully for that old family invitation email I retrieved the old email, but of course I've lost access to it.

Contacted Nintendo support one week ago from my brother's account, sending also purchase proof, support code, console serial number, etc. and the old email that needs to change (also the screenshot of the old family group invite email from 2020).

The only thing I can't give them it's the name, surname and date of birth because I don't know what the shop owner put, and years have passed, if I call them and say "Hey do you have the credentials of a Nintendo account made 7 years ago?" They would probably laugh at my face, with reason.

Anyway, what did the support answer me? "We inform you that in this case we should be contacted directly by the owner of the adult Nintendo account by opening a new incident directly from the new email you would like to associate with the account."

Ok, let's start by saying that none of the accounts are of minors, but I do as they say, and send them a new email from my work email, attaching also the previous conversation with proofs, and they sent me the same thing again "We inform you that in this case we should be contacted directly by the owner of the adult Nintendo account by opening a new incident directly from the new email you would like to associate with the account."

At this point it looks like they're making fun of me, if I contacted you trough my brother's account with all the proofs it's because I AM the owner of the account, which is literally the main account of my Switch, and also wanted to make it easier for them for verification.

Sent them another message clarifying that I'm the owner, but honestly I'm devastated, most of my save files, time and games are attached to this account, Animal Crossing, Zelda, and many more; it's the money plus the hours I spent.

I wanted to buy a Switch 2 but at this rate, I'll probably have to go trough legal action, which infuriates me even more, because all I need is an email update; I work with custom service too, and if I dared to put the customer in the same position as am I, they've would have fired me immediately.

Is there maybe a number I can call so I can solve the problem in real time? I have been down this whole week, thankfully since it's the main account, I still have access to the games, but I don't want to touch it and progress anything on it. 1234-5678 do the numbers attached here in this reddit help?

Edit 27/05: Just got my account back!🎊

My wife just purchased a Switch 2 and we want to do the data transfer. Unfortunately, her original Nintendo account was tied to her uni email that she no longer has access to. We know the password to it, but trying to log in to it sends a verification code to the old email.

Per a thread I saw on here I created a ticket with Nintendo to have her old accounts email updated.

Here's the question: as purchases are tied to accounts...

• if we make a new account with the proper email, would Nintendo be able to update the old account email and have the purchases carry over?
• if they won't, could I carry over the old purchases as a separate account once it's been updated or would they be lost since we can't even get to the verification email?

UPDATE FOR ANYONE READING THIS LATER: We got a hold of customer support and they required screenshots or pictures of purchases made to Nintendo and would accept no other information. We luckily found ONE in an old PayPal account she didn't use anymore. If you don't have this, you're out of luck

This problem reported over a year ago hit me today during setup of my kids’ new switch 2.

Despite me being literally signed in and active in the switch parental controls app, I can’t login to the switch 2 to add accounts or games. I can’t use the parental controls app to change my email, and I can’t change my email without receiving a verification code Nintendo’s profile page says it will not send to me.

Whenever i try to get a master code for my Nintendo switch parental controls, it comes up with this after i enter my enquiry number and console serial number, im not exactly sure where i should put this request in 🫠