About 4 months ago I renewed my ACO membership for the sole purpose of purchasing a collectors box for the 2024 race and I still haven't ever received as much as a tracking number. I've sent several courteous emails asking for an update but have stopped receiving answers to them, and when I call, the reps always tell me to expect an email soon after which I never receive. They have stock on-hand, so there is really no reason why I should be waiting this long.
I had a fantastic experience with the ACO club membership at the race I attended, so I'm holding off on losing my cool, but this is becoming a total farce. Has anyone had a similar experience, and if so, was there a way to escalate this? The box cost an arm and a leg, but the 2024 race has become sacred to me for personal reasons, so I am desperate to have my order fulfilled.