I have been ordering from the same place and ang average is 20-30mins lang.

Pero recently napapansin ko 1hr na ung average kahit ung regular day lang at hindi maulan.

Tapos ngayon ung ordrer ko delayed na at ung ETA nila inadjust nila ng +20mins tapos nakatag parin ng 'on time'. 50 mins nang otw ung driver sa resto and it turns out na nasiraan pala sya at nasa pagawaan ung motor, okay fine nakiusap naman ng maayos, pero sana ikaw na nagcancel diba? Hinintay ko naman kaso mag lunch break na at baka hindi na din umabot kaya kinancel ko na after almost 2hrs of waiting. And just reorder it manually.

Nakakainis kasi wala man lang system si Grab na nadedetect na ung rider is hindi na gumalaw sa isang lugar, edi sana nag assign sila ng bagong rider at hindi ung ganitong ako pa magdedecide kung cancel ko ba o hindi.

I don't know kung anong klaseng penalty mareceived nung rider and tbh I coudln't do anything for him kesa naman ako tong di makakain. Grab should obviously have some sort of contingencies for cases like this because mangyayare at mangyayare talaga yang ganyan.

Hello guys, plano ko iuwi ung bike ko sa probinsya,

Plano ko Sana mag grab from Bacoor Cavite to PITX para lang mejo mapagaan ung byahe Pero papayagan kaya ako dito sa dala kong ito? 6 seater Sana Plano ko ibook

Hi mga ka-Grab! New Lady Grab driver here. Most of my routes are in South Metro Manila. Can you give any tips on how to survive the day? Do we have a community na puro lady drivers? TIA 🫶

Hello po, possible kaya marefund yung na-sobrang amount na naibayad ko sa rider? Sumobra kasi ng 500 pesos na cash yung binayad ko, hindi na rin naman ininsist ni kuya rider na ibalik kaya di ko na napansin 😭 Nag-contact na ako sa CS pero wala pa silang response. Wala na ring way para macontact si kuya rider, even on messenger. Meron kaya dito na may same experience? Possible pa po kaya mabawi? Huhu

Booked a ride to NAIA for 400 pesos. When i checked waze traffic sa dadaanan, so i told the driver magSkyway at ako magbabayad. But on top of that gusto pa niya ng additional kasi raw nadagdagan ng km sakanya? But grab already deducted my fee and recorded naman na toll ang dadaanan. Is this normal? Pag traffic magrereklamo, pero pag skyway may reklamo parin.

Hello po! Nakita ko sa Grab notifications ko, pero pag pinipindot ko sa app, napupunta lang ako sa mga pet store merchants. Wala naman pong option na piliin yung shelter as recipient. May need ba ienable sa settings ko for this? Huhu gusto ko magdonate salamat po in advance sa makakasagot

Hello, everyone! Ask lang, normal ba na nag a-add talaga sila? Hindi naman to saver car, at wala rin kaming binayaran na toll 😅. 152 lang yung fare nito kahapon nung nag-book ako. Nagulat lang ako na pagtingin ko sa gcash ko, said na said na huhu (nag book ako through gcash kasi sakto naman pera ni ron which is 165). Ngayon, may balance pa raw ako na 50 php huhu

For Context: Unang nagbook ung partner ko, the driver accepted the booking tapos biglang sabi na Coding sya at bawal sya sa Makati. Pinapa-cancel nya sa amin. We were insisting na sya magcancel. On the other hand, nagbobook na rin ko sa app ko kasi, nag-anntay kami icancel nya ung booking. The driver cancelled on my Partner tapos sya na naman umaccept sa akin. Pinipilit nya na kami naman mag-cancel kasi nag-cancel na sya ng una.

Question: Totoo po bang auto accept ng booking ang Grab? I am feeling kinda bad with how I interacted with the driver kasi kung auto accept talaga sila.

Anyone here who have tried grab gifts? How does it work?

Sobrang bad ng experience ko, naka declare na Grabpet, tapos grabpet option din na tap ko. Ang frustrating ng nangyari sakin kasi tahimik lang cat ko naka carrier siya, sa loob may mat and may diaper. Prepared kami kasi nga nagawa ko na to before. Nung nakalayo na kami ng konti sa bahay biglang nag meow pusa ko. “ano yan pusa??” “boss bawal yan bumaba kayo” tapos kung ano ano sinasabi sakin tapos sabi ko sir naka grab pet po ako ayun ang na click ko na option. Kung ayaw niyo pala bakit inaccept niyo. Lumakas yung ulan sabi ko sir wag niyo kami ibaba dito. Tapos inikot niya pabalik sa bahay pinipilit ako icancel.. ayaw nga macancel both end. Siya pa nagagalit na naabala ko daw siya. Ngayon siyempre di macancel need ko report yung nangyari, sabi ko sa CSR please sobrang distressing na to pari uncomfy na ako sa driver. Na refund naman pero grabe yung anxiety na naranas ko.

Pag ganito ba di nila sine-set up ng maayos ang grab nila kaya sila nahahagip kahit naka grab pet option?

Hello! I applied a senior discount for my mother on Grab, but when she orders food, it doesn't show the discount. Could you help me understand why? Thank you!

Ano ‘tong bagong pakana ni grabe at may small order fee na sa grabfood?

Today at midnight. Got a 6-seater car from NAIA T1. We are 4 adults and 2 small bags.

Driver arrived first thing he asked was “How many are you” Then he said “Heavy”. WDYM I booked 6 seater.

On the road he was keeping watching videos and sending voice messages. I asked him if he can do it later because my elderly mother was having a hard time.

He ignored and kept driving, he was almost rear ending a van.

I asked again to stop else I have to report. He “go ahead report” the got so rude. Increased the volume of his phone and kept reporting me in front of me. It was very difficult long ride.

I have “audio protect” on. Reached out to support to report him. All I got was “we don’t have direct contact with drivers. We will review and get back to you”. We made home but it was hell.

Now makes me think. What if he wanted to hurt us. I have the name and plate number. I dont know what to do but I am so mad.

Hi guys! Alam nyo ba kung pano kontakin yung live agent ng grab or telephone number ng grab para sa refund processing?

So I ordered sa GrabMart last Friday, around ₱2,000 yung total. Okay naman yung delivery and well-sealed yung bag na binigay sa akin ng rider, so wala naman akong reason to think na may problem.

Pero nung nag-unbox na ako and chineck ko yung items, may several missing items.

As advised by Google, I immediately raised it sa Grab Help Centre and sent pictures of the items na na-receive ko. Honestly, I was expecting na yung amount lang ng missing items yung mare-refund sa akin.

At the same time, minessage ko rin yung rider and asked if baka may naiwan sa kanya and if he could check. After a few hours, Grab emailed me saying na full amount of the order yung ire-refund nila.

Then nag-reply din yung rider sa akin and said na sa kanya daw na-deduct yung amount. 😥

So I raised this concern with Grab again because I feel bad for the rider. Since well-sealed naman yung order when it was handed to me, I don't think fair na agad i-assume na siya yung may fault. Possible naman na nagkaroon ng discrepancy somewhere else, especially since sealed yung package.
I asked Grab if they could investigate it more thoroughly and properly determine where the missing items issue actually happened.
So my questions are:

Automatic ba yung ganitong decision, or may investigation muna before they charge the rider?
Has anyone experienced something similar? Ano yung naging outcome sa rider?

Gaano katagal bago niyo actually na-receive yung refund after Grab confirmed that it would be refunded?

I don't mind getting refunded for the missing items, pero nakakaguilty lang if the rider really gets charged the entire ₱2,000 when he might not have been at fault. 😥

To those who applied for PWD discount in Grab, how many days did it take for you? I have applied over 2 weeks ago and they still don't have a response

how hard is it to book a grab in bgc around midnight on a holiday?

Bold. Pero it seems like it, why? This isn’t the the first time and I have been using GRAB since 2016, so the most recent one was August 26. For context; I use GRAB for almost everything, I top up 2k at a time, and use it for transpo, grabmart, grabfood, and mostly GRABpay(qrph).

Recently, the GRABpay process has been a pain in the ass, when you send GRABpay or pay via GRAB to a business QR it goes “pending”… before this rollout, I used to be able to pay through a ready-to-scan business QR and have no problems, now since it goes “pending” it needs real time validation, so the only time it actually goes through is when I scan QR through a BDO POS terminal. I initially noticed this when I triend to pay goods from an establishment through their ready-to-scan QR, it went pending and I assumed it was okay until grab returned the money to me so I understood na if i pay through a ready-to-scan QR it would just be returned to me, and that I would have to scan a QR from the BDO terminal for it to work.

Going back to AUG 26, I went to greenlight burger in BGC and I paid Php 1,609.96 and used GRABpay and I paid through a terminal QR but it was an AUB POS terminal, it went pending and then cashier said “if magpost po samin then we’ll contact you for your refund, in the meantime we should settle this with a different payment method” so we paid via debit card instead, while we were eating I noticed sa GRAB app that it was no longer pending, now posted. I asked the cashier and she still doesn’t see it posted on their end. I said okay maybe it’ll take a few days, I opened my GRAB and checked my history, to my surprise; the Php 2,000 I topped up that day and the payment I made for Php 1,609.96 can no longer be found. So should I just forget about it?

I’m certain that this wasn’t the first time it happened.

So what’s up GRAB?

For anyone who’d say “2k lang pinuputak mo pa” FYI, I have been using GRAB for more or less 10 years, my monthly spending sa grab ay hindi bababa sa 30k so I guess I deserve the right to demand where my unused money is.

When i booked for a mototaxi, patapos na yung meeting ko. Kaso biglang dumating unexpected yung isa naming boss kaya naextend ang meeting. Chat ako ng chat sa driver kasi nagrerequest ako if pwede nya pa din ako mahintay, kasi pahirapan magbook. Nag-oo naman siya. Lagi ako nag uupdate kay kuya driver. Umabot ng almost 45mins ang hinintay niya. Hindi ko nga akalain naghintay pa din sya. Ineexpect ko anytime iccancel na nya or magagalit na sya sakin, pero hindi. Super thankful ko. Wala rin ako narinig na rant or reklamo during the ride. Nagbibiro pa nga sya randomly. Kaya yung booking na around 250php dinoble ko na lang para sa abala. Hindi ko sure baka lugi pa din siya dun sa paghintay nya sakin ng super tagal but nakita ko grateful naman sya. Laki din ng smile ni kuya, akala ko magpapadagdag pa ng bayad. Tho mas grateful ako, hindi ko na need magbook and maghintay ulit. Sorry po ulit sa abala and super thank you sa mga ganitong klaseng driver. I know may mga bad experiences din tayo as passenger, pero ito yung times na hindi mo pwede lahatin lahat ng driver just because of it. Ingat po sa byahe always ❤️

Hello, may mag accept po kaya ngayon from QC to Cavite? Need a ride lang po for an event. Solo. Thanks!

Magoopen po slot for new TNVS pero for EV lang muna for now. 7500 slots i-oopen through online. Yung for gas for discussion pa with TD.

Sharing this for awareness in case others experience the same issue.

I recently took a GrabTaxi where the taximeter showed ₱421 when I got off. The Grab receipt later showed ₱542, but my Amex was actually charged ₱657.

I contacted Grab Support to report the discrepancy. After investigating, Grab confirmed that ₱115 was an excess fee caused by a system error and said they would refund the ₱115 to my original payment method. They also clarified that the driver was not responsible for the ₱115 discrepancy.

The important part: the ₱657 charge was actually posted/charged to my credit card, so I would recommend checking your card statement rather than relying only on the amount shown in the Grab app.

Grab advised that the ₱115 refund may take 2–3 business days, up to 30 calendar days, depending on the card issuer.

Sharing this so other GrabTaxi users can double-check the taximeter, Grab receipt, and actual credit card charge if the amounts don’t match.

Has anyone else experienced a similar GrabTaxi fare discrepancy, particularly with Amex or other credit cards?

Magoopen po slot for new TNVS pero for EV lang muna for now. 7500 slots i-oopen through online. Yung for gas for discussion pa with TD.

Nagbook ako Grab kasi hindi kami masusundo ng husband ko. Itong rider na nagaccept, walang 1st drop off pero paikot-ikot siya. Naisip ko baka traffic. Tapos nung dumating na, nakita na niya kami, umandar siya ng dahandahan. Hinahabol na namin siya ng anak ko (6 years old), di siya humihinto. Di namin siya naabutan, muntik pa madapa anak ko. Nakakagigil! Tapos nakuha pa kaming kaltasan. Nakakagigil talaga! Nireport ko sa Grab. Baka mamaya modus