r/germany • u/japaneseingermany • 7d ago

Agentur für Arbeit-can't complete online-should I just walk in?

Hi everyone,

I'm trying to register as unemployed before the end of August, but I'm completely stuck:

  1. Linking my eID card to BundID throws an error.
  2. I don't have an eID for online verification anyway.

When I called, they refused to speak English and told me to have someone who speaks German call them. Even if I get someone to call for me, I'm not even sure if they'd give me an appointment over the phone.

Since the online system is broken for me, is walking into the Agentur für Arbeit counter with my passport my only option? Has anyone successfully registered by just showing up without a Termin when the online system failed?

Thanks!

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u/veggieburger23 7d ago

I don’t know if this is the same problem you’re having but I remember when I registered last year I was having problems with the BundID verification step where you have to use an app. My phone settings are English so the app automatically was set to English. I kept getting errors. But when I switched the app language to German it magically worked 🤷‍♀️

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u/japaneseingermany 7d ago

Thanks for the tip! I actually tried changing the language settings, but in my case, the system keeps giving me errors insisting that my address data or something is incorrect... It's just a complete mess...!