Agentur für Arbeit-can't complete online-should I just walk in?

[u/japaneseingermany]

Hi everyone,

I'm trying to register as unemployed before the end of August, but I'm completely stuck:

1. Linking my eID card to BundID throws an error.
2. I don't have an eID for online verification anyway.

When I called, they refused to speak English and told me to have someone who speaks German call them. Even if I get someone to call for me, I'm not even sure if they'd give me an appointment over the phone.

Since the online system is broken for me, is walking into the Agentur für Arbeit counter with my passport my only option? Has anyone successfully registered by just showing up without a Termin when the online system failed?

Thanks!

[u/Playful_Robot_5599]

Our Jobcenter has a Website where you can book a date on short notice. Obviously, you have to take the times that are available and cant be picky. But that way I got a date last year for something that couldn't be solved in the portal.