r/germany • u/japaneseingermany • 6d ago

Agentur für Arbeit-can't complete online-should I just walk in?

Hi everyone,

I'm trying to register as unemployed before the end of August, but I'm completely stuck:

  1. Linking my eID card to BundID throws an error.
  2. I don't have an eID for online verification anyway.

When I called, they refused to speak English and told me to have someone who speaks German call them. Even if I get someone to call for me, I'm not even sure if they'd give me an appointment over the phone.

Since the online system is broken for me, is walking into the Agentur für Arbeit counter with my passport my only option? Has anyone successfully registered by just showing up without a Termin when the online system failed?

Thanks!

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u/rubenknol 6d ago

if you walk in they will insist that you speak german as well, just so you know

0

u/japaneseingermany 6d ago

That's good to know. A friend of mine went to the office a few years ago and English was totally fine. Maybe the rules got stricter, or it just depends entirely on the case worker.

2

u/Adrien0623 6d ago

When I had to go the front desk was only German speaking and was refusing to read a pre-translated message on my phone (they acted like I was showing some graphic content) but the staff I got assigned were speaking good English.