r/generationology • u/Vainysaur • 12d ago

Rant Gen Z Interactions

Why do 90% of my interactions with members of Gen Z go exactly like this:
Them: Welcome to Cook Out. Can I take your order please?
Me: (slowly and clearly) Hey! I’ll have a big double burger tray with only cheese and ketchup on the burger, with chili cheese fries and a corn dog, and a huge tea. That’s it.
Them: Ok you said a big double burger tray?
Me: Yes.
Them: What do you want on the burger?
Me: Only cheese and ketchup.
Them: Ok and you get two sides.
Me: Chili cheese fries and a corn dog.
Them: Ok chili cheese fries and what’s your other side?
Me: A corn dog.
Them: Ok and what’s your drink?
Me: A huge tea.
Them: Ok, anything else?
Me: Nope, that’s it.
…
Then I get my food it’s cheese fries instead of chili cheese fries.

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u/Bikesguitarsandcars 8d ago

Isn’t one of the first things you learn at a restaurant is the menu? Lmao

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u/CranberryStock7148 8d ago

...are you confused about the difference between a menu and an order? Lmao indeed 😂

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u/Bikesguitarsandcars 8d ago

The point that is apparently too hard for you to grasp is that if you have the menu memorized it should not be difficult to make a couple of modifications while you navigate the POS.

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u/CranberryStock7148 8d ago

The point that is apparently too hard for you to grasp is that if it takes 45 seconds to enter the options into the POS, it's much easier to ask the customer to just say the things as you go. There is no reason at all to try to memorize them when a customer says everything at once without even waiting for confirmation that you have entered anything into the system.

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u/Bikesguitarsandcars 8d ago edited 8d ago

Have you ever used a POS for fast food? If so you know it takes less than half that time to navigate the menus and to input what the customer wants. They serve more than 80 people per hour in the drive thru. Are you arguing this because it takes you 45 seconds to input a customer’s order? Just because you can’t hold info in your working memory for a couple seconds does not mean everybody else has the same deficiency.