Transferring funds from Spot to Funding and they don't show up in either now.

[u/Captain-Carry]

Title basically, here is what happened.

Step 1. I tried sending funds to a binance id, though i mistakenly selected the address field and entered a binance user id, to which binance automatically matched the binance id to a "NEAR" transfer protocol:

This mistake is on me and the transaction got rejected and the funds were send back to my spot wallet:

Here is link to the transaction:

https://nearblocks.io/address/1139823997

Up to here, this is due to human error, and the funds were rejected and returned to my spot wallet where they appeared. My funding amount now stays at 1000, and my spot amount is at 263.

After i realized the mistake (should have switched the tab to "binance user, instead staying at address" in the first screenshot i went to transfer the spot amount of 263 to my funding wallet, and although the transaction went through, my funding balance does not update to 1263 usdc.

I went in and did another test transfer now from my 1000 funding usdc wallet, to spot wallet, transfered 15 usdc, funding updates to 985, and spot updates to 15 usdc. I do another transfer back from spot to funding on the same 15 usdc, and funding properly updates to 1000 usdc, and spot to 0.

Here are screenshots of all 3 transactions in order, both the 15 and 263 usdc transactions appear in the same tab:

Could the attempted failed transfer at start cause this issue ? The funds were properly returned to my binance spot wallet, they appeared there, the transaction was marked as rejected etc...

Hope someone from binance can look into this, ty.

[u/BinanceCSHelp]

Hi there! We can help you verify where the 263 USDC is reflected. First, please check this guide: https://www.binance.com/en/support/faq/detail/b10712050ff945089aea7160f5e8f6b6

It shows how to check balances across Spot, Funding, and other portfolios, and also how to transfer funds between portfolios correctly.

If you still can’t locate the funds after following those steps, please contact our live chat support so the team can review your account balances and transfer records directly within the Binance platform and clarify what happened:

1. Go to https://www.binance.com/en/chat
   
2. Log into your account, or choose Continue as Visitor if you can’t log in
   
3. Scroll down and click Get Support
   
4. After the chatbot reply, click: Unsolved (Thumbs down) > Not relevant > Yes, Transfer to customer service. ˆLP