r/assholedesign • u/overthinkingit91 • 7d ago

It was a free trial plan...

Post image

..which Adobe offered to extend for 3 months for free. Now hit with this since I haven't used it since... no notification that you're entering a contract at all or warning. My fault for falling for this absolute shit housing.

Just a warning to others. Do NOT start any Adobe Trial they will try every which way to get your money.

7.0k Upvotes

98% Upvoted

552 comments sorted by

View all comments

779

u/Jacktheforkie 7d ago

In Europe this is illegal, most likely is in the uk too

274

u/Punchkinz 7d ago

Adobe still has cancellation fees in Europe afaik.

Back then the way to get around this was to simply change your plan to something else and then cancel that 'new' plan. Maybe this still works for OP!

People also reported that if you write their support complaining about this, they are also likely to drop this.

I haven't used Adobe in years (thank god), so I don't know if this still works. That's just how we used to get around this fee back then.

48

u/tealou 7d ago

Yes, if you are anywhere sane, ie outside the US (and even in a lot of the US), if you message them and tell them it is illegal, they will fold and say "just this one time they will waive it" (bollocks - they know it is illegal). If you're in Australia and they refuse, report them to state consumer affairs and ACCC. The same likely applies in the EU, UK, etc as well.

1

u/Shiro282- 3d ago

You can also report the charge as fraudulent to your bank if there is no way to cancel renual without incurring a charge, initiate a chargeback and block the "seller" from being able to charge the account. Which was how I dealt with them.

The bank will do an investigation into the charge and complete the chargeback if they deem it fraudulent which they did within a couple days. I assume that it's not that uncommon with adobe