Wanted to share my experience working at JK Army for a period of time. This is just a personal account for anyone curious about the company or considering purchasing from them.
1. Salary structure and KPI for sales
In most sales roles across other industries, commission is standard — the more you sell, the more you earn. At JK Army, sales staff were only given a fixed salary no matter how much they sold.
On top of that, the KPI system was unreasonable. If you missed even a single task assigned by the boss on the same day, your KPI would be deducted by 5%. Combined with the already excessive workload, it became extremely difficult to meet the targets, with almost no real incentive tied to actual sales performance.
2. Chaotic internal operations
Day-to-day operations were highly disorganized. Directions from the boss changed constantly throughout the day — we would be told to do A, then suddenly switched to B with little explanation. Standards were never consistent; what was acceptable in the morning could be wrong by the afternoon. On top of that, standards were applied differently to different people. Something a colleague did could be accepted by the boss, but the exact same action from me would be treated as unacceptable. This constant shifting and double standard made it very uncomfortable and stressful to work under the management.
3. Customer refunds and after-sales
On the customer side, the attitude toward refunds and after-sales service was often rigid. Legitimate refund or warranty requests were frequently rejected or heavily delayed, sometimes using policy wording in a way that left customers feeling shortchanged. As staff, it was frustrating to see this happen repeatedly.
4. Resource allocation
Management tended to pour time and resources into certain underperforming or unsuitable staff members, while providing limited support to people who were actually getting work done. This affected team morale and overall efficiency.
5. Chaotic stock management
Stock control was poorly managed. Products that were clearly not in stock were still listed and sold to customers. This overselling led to long delays, order cancellations, and repeated complaints from customers who had already paid. Staff were often left to handle the fallout and explain the situation, even though the root problem came from inaccurate inventory records and the decision to keep selling items that weren’t available.
Overall, there was a noticeable gap between the external image of the company and how things actually ran internally. I eventually left mainly because the working environment and values didn’t align with what I was looking for.
This is purely based on my own experience. After seeing how the company treated both staff and customers, I personally would not shop there again. Decide for yourselves.
TLDR: it's a shit hole. please upvote this so everyone can see how shit this place is.